Complaint Details

Status	:	Closed
Complaint No	:	0005551/2013
Category	:	Telecom
Date	:	23-07-2013
Subject Line	:	Misguided
Complainant	:	Deepa Damodaran
Address	:	No 11, Ist cross, Ist main, Muneeshwars Block, Mahalakshmi LO
Complainee	:	Airtel
Address	:

Complaint Details
I activated international roaming of about Rs 150 as well as a voice pack of Rs 500 in the month of June.
I was told by the service centre executive that I can avail 5 minutes free per day with the pack.
However, I just got a discount of Rs 100 and odd. My bill amounts to Rs 10,000.
When asked, first I was told since I cancelled it midway the pack's value was halved and so were the minutes.
However, I was never told by the service centre executive about this while I asked them to cancel it.
I was then told, the pack was for 5 minutes per month and not per day.
It was not clarified in the subsequent SMS as well.

How can Airtel misguide a subscriber like this.

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