Complaint Details

Status	:	Closed
Complaint No	:	0043137/2015
Category	:	Travel
Date	:	26-02-2015
Subject Line	:	JP Miles Fraud: Fees charged but service not provided
Complainant	:	Arun Singhal
Address	:	Kalina Santa Cruz (E)
Complainee	:	Jet Airways Ltd
Address	:

Complaint Details
Hi

My Membership no is 175268855. I had renewed my membership on 14th nov 2014, and paid the membership fees on 30th Dec 14. As per the T&C, 10000 JP miles were to be credited within 45 days of payment, i.e. 14 Feb 2015. Also a free ticket was to be sent within this time period.
Till Date, I havent received either. Called Customer care center-02239893333, 4 times but to no avail. They promise to revert with a resolution within 3-4 working days but disappoint each time. I have made calls on 15th Feb, 18th Feb, 20th Feb, and 26th Feb, respectively.

Pls escalate the matter to highest authorities. I intend to take the matter to Consumer Court please, and ready to bear any charges.

Reg
Arun Singhal
7506923360

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