Complaint Details

Status	:	Resolved
Complaint No	:	0043184/2015
Category	:	Consumer Goods
Date	:	08-03-2015
Subject Line	:	Not responding to repeated service requests
Complainant	:	Niranjan Rao
Address	:	C-112, Surabhi Apartments, Ranka Road
Complainee	:	Eureka Forbes
Address	:

Complaint Details
I am writing about a frustrating experience that I have faced since 2011, when I purchased Euroair Detox from Eureka Forbes.

My product has been serviced only once as Eureka Forbes keeps ignoring my service requests. I raised service requests continuously for 6 months before Eureka Forbes attended to my request, 2 years ago. Once again I have waited for 6 months, and yet till date I have not received any response.

1. In Sep 2014 I tried to raise a service request for my Euro Detox air purifier product via chat on the company website. I was asked to call a helpline number. I subsequently raised a service request on this helpline. I was told someone will contact me. But not one contacted me for over two weeks.

2. I then went to the website and raised a new service request. The request number is 0079346630. However I got no response for weeks.

3. I then escalated the service request to Customer Care Executive Ms. Anu Kotian on the company website. I got no response.

4. I then escalated the service request to Head of Customer Care, Ms. Vinath Hegde. I got no response.

5. I then tried to bring the issue to the notice of Ombudsman, Ms. Asha Idnani, at +91 22 3044 9768, as listed on the company website. No one picks up the call. Sometimes the line is disconnected. I called several times, but experienced the same.

6. Calling up the local help line does not work. The person makes false promises that he will send someone to service the air purifier, but nothing happens.


Once again I am listing the details:
Product: Euroair Detox air purifier.
Service Request Number: 0079346630

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