Complaint Details

Status	:	Closed
Complaint No	:	0043190/2015
Category	:	Consumer Goods
Date	:	10-03-2015
Subject Line	:	Refund from EVOK
Complainant	:	Puneet Gupta
Address	:	Gurgaon
Complainee	:	EVOK
Address	:	Shop No. 21A To 32A, Lower Ground Floor, JMD Regent Arcade, Mehrauli-Gurgaon Road, Saraswati Vihar, DLF Phase 1, Sector 28, Gurgaon, Haryana 122002

Complaint Details
Hello Team,

In the backdrop of my prolonged agony and discontentment with Evok, I am really in need for response from EVOK on below issue .
I have purchased 3+2 Seater Sofa (for Rs. 53592/-) from EVOK Gurgaon on 29 July 2014 with Sales Order No: 1003SO/14-15/000901(Sales Invoice: 2015RI/14-15/01901)
Its delivery date was 5 Sep 2014, However It was delivered in mid-October 2014 due to unavailability of product.
We immediately reported the Sofa Size mismatch issue to Evok Gurgaon and requested to take it back.
After following up with Evok Customer care and making 17 visits to EVOK Gurgaon for 4 continous months ,
EVOK has finally understood fractional part of the situation and picked up the Sofa.
Now the Situation is : Sofa has been taken back by Evok ; Despite of multiple follow ups ,Due to delay in credit note processing ,Now I don’t have any option left for me except to get refund of my money .
Request you to refund my money so that I can come out of this vicious circle which is harassing me for past 6 months .

Regards,
Puneet.
8800552103

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