Complaint Details

Status	:	Closed
Complaint No	:	0043199/2015
Category	:	Service Provider
Date	:	12-03-2015
Subject Line	:	Closing the service requests without resolution
Complainant	:	Eswar
Address	:	Beeramguda
Complainee	:	ACT Group
Address	:	Banjara hills

Complaint Details
I have raised request for "CPE Removal" many times in the past 6 months. Even I have sent mails at "support@actcorp.in". But the ACT (Formerly BEAM) have not taken any action on that. Whenever we call the customer care, they register a ticket and without contacting the customer or resolving the reported problem closing the ticket. If we call them back, again to find why it has not been addressed, they are registering another new ticket and closing without any action. The below are few requests which were raised earlier without any resolution. 16155492, 16124703, 15103644, 14955875 Only reason to continue with this broadband connection is, there is no alternative in my place. Please help me in this regard. Thanks for the support.

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