Complaint Details

Status	:	Closed
Complaint No	:	0043240/2015
Category	:	Telecom
Date	:	19-03-2015
Subject Line	:	HARRASMENT FROM VODAFONE BY NOT ALLOWING TO SWITCH OPERATER
Complainant	:	PRASHANT MOILY
Address	:	KANJURMARG MUMBAI
Complainee	:	VODAFONE INDIA
Address	:	Vodafone India Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059, India.+

Complaint Details
Dear Sir,

I am a post paid subscriber of Vodafone with Mobile No.9920033439 wanted to switch over to new service provider because of harassment in terms of excessive billing for data charges ,false ISD billings etc.But I am harassed by Vodafone by not allowing to port out the number to the other Service Provider.

Details of Harrasment

My Porting request for the number was recieved by Vodafone on 14/03/2015 and an sms sent by Vodafone was recieved by me confirming the same that the request for Porting is recieved and the same will be replied back in 96 hours from 14/03/2015.
The previous bill for the number was paid and the current bill was expected . I recieved the ebill for current month( in my mailbox ) late at night on 14.03.2015 .To avoid further complications and since the porting was in process ,I paid an amount of Rs.724 towards the current bill through Vodafone website early morning on 15/03/2015 (please note the bill due date was 25/03/2015) .Inspite of the bill credited to Vodafone account in 2hrs on the same day ,On 18thMar2015 i.e after 4 days exactly 96 hours Vodafone rejected my porting request on grounds that there was an outstanding on my number .

I happened to call the helpline number on 198 at about 9 pm on 18/03/2015 to know reasons and was greeted by a team of so called executives (who are trained not in query resolution but fooling customers).My Call was passed to the executive who told me the request was rejecetd as there was an unbilled amount of Rs.114.I asked him how can I pay an unbilled amount randomly without getting the amount on bill because the unbilled amount further gets adjusted as per the plan feautures and then a bill raised .He did not have the answer .Then he passed on the phone to relationship Officer who spoke to me and told me a new story that it was not the unbilled amount he said that the request was recieved on 14.03.2015 and the same day it was rejected .I told him that why the hell then you have a TAT of 96 hours to revert .Secondly if your customer gets bill on 14.03.2015 night and he clears it on 15.03.2015 .Is it the customers fault that you sent the bill on his email on 14/03/2015 night.

He did not have the answers and he cleverly diverted me to a new person and again this person asked me the whole story and was trying to cook up a new reasoning like system mechanism etc.

Eventually it appears that Vodafone is desperate at retaining customers and also at fraudulent practises .

Please look into the matter seriously and advise if a consumer case needs to be filed against this company for harassing the customers against the guidelines and acting with personal vengeance against the customers.


Awaiting your Response

Thanking You ,

Prashant Moily
9920033439

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