Complaint Details

Status	:	Resolved
Complaint No	:	0043243/2015
Category	:	Consumer Goods
Date	:	20-03-2015
Subject Line	:	delivered wrong product returned back again delivered wrong damaged product & neither taking back nor refunding
Complainant	:	imrose bashir
Address	:	lane no 11, sheikh-ul-alam colony nowgam
Complainee	:	shopclues.com
Address	:

Complaint Details
PLACED ORDER FOR 2 UCB WATCHES on 5th nov 2013 from shopclues.com,RECIEVED A DIFFERENT ARTICLE, FILED A COMPLAINT AND RETURNED THE PRODUCT via india post on 21-12-2013 rcpt no.EE811960500IN recieved by the agency on 23-12-2013. on 23 jan 2014 AGENCY CLAIMED PRODUCT NOT RECIEVED, GP0 SRINAGAR CONFIRMED DELIVERY AND PROVIDED TRACKING RECORDS OF THE ARTICLE RETURNED, BUT COMPANY TO MY SURPRISE REFUSED TO ACCEPT. NOW after few weeks i received a parcel from shopclues which contained a damaged mini sewing machine which i have never ordrd and they are clmng that this item was returned to them from my side but the item has been bght by MANISH DANDEKAR 16130,SANGRAM CHOWK MH 416115 under shopclues ordr no.8530595 as per the bill attchd with the parcel and he has rtrnd the item to shopclues under india post trckng no.EM544149049IN,i do not know what to do shopclues.com owe to me Rs 1300 kindly help .....more than year has passed neither they managed pick up for damaged mini sewing machine nor they refunded me my money kindly help
regards,
imrose

Replies