| Status | : | Closed
|
| Complaint No |
: | 0043274/2015 |
| Category | : | Entertainment & Recreation |
| Date | : | 27-03-2015 |
| Subject Line | : | Substandard Product LG LED TV |
| Complainant | : | Santosh Thorat |
| Address | : | Mumbai |
| Complainee | : | LG Lifes Good |
| Address | : |
Complaint Details
Dear Sir / Madam,
With great faith in LG I bought a LED TV Model no:- LG 32LE5500.ATR on 09.08.2011 from e zone Invoice No. 153684590 Serial no.104PLCD004139 , for Rs.31990/- (Rupees Thirty-one thousand nine hundred and ninety only). While watching TV, Suddenly lines started coming up on the screen. Its not even completed 4 Years and the TV has gone faulty. Following day I called the Toll free no. 18001809999 to know what is wrong and how to get it rectified. The customer service executive gave me these numbers +91 9619771438 and +91 9920511624 stating that it is service center number and can speak to them. I called on +91 9920511624 and the number was not in use for some reason. On the other number I Have been calling since the last 8 days and no one is even bothered to even answer the phone. Then i got the TV Checked by a local technician, upon which he said that the panel (Display) of the TV has gone faulty and it would cost me around 10,000/- to 13,000/-. I am very disappointed by the service and the product which LG has provided. And for sure the life of the panel is not 4 years. If this would be the case people would not have bought LCD / LED Tvs.
This is to let you know that the money I paid for this TV was my hard earned money. If this was the case that I have to spend a fortune on this TV every 3 to 4 years it was better not gone for LG. I understand that any other minor problem can occur after all its a electronic device but not something like this that a fortune has to be spent on it.
My faith in LG will fade off if something is not done about this issue and will never ever go or not recommend anyone else for LG. And LG very well knows the power of word of mouth and social media.
Awaiting response
Regards,
Santosh Thorat
email: santoshthorat@hotmail.com
Replies
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