Complaint Details

Status	:	Closed
Complaint No	:	0043278/2015
Category	:	Others
Date	:	27-03-2015
Subject Line	:	Fraud and illegal business by PayTM - tickets pending resolution from months - Higher authorities sleeping
Complainant	:	Parveen Dang
Address	:	Hadapsar, Pune
Complainee	:	PayTM.com
Address	:	One97 Communications Ltd. B121, Sector 5 , Noida – 201301

Complaint Details
Following issues are pending with PayTM support. I have mailed them "n" number of times for each issue on

care@paytm.com keeping their Service Head and Grievance Officer also in loop at servicehead@paytm.com &

grievanceofficer@paytm.com but never got resolutions. Even Service Head and Grievance Officer are like sleeping

emails with not even a single reply till date.

Order Number 778181634 --> Ticket #105142341 --> The product sold is without any MRP and Mfg/Imp Date which is

illegal --> Ticket pending resolution from 4th Mar 2015

Order Number 798157613 --> Ticket #105588637 --> Sending rotten old products which are having Mfg Date of 6 months

old and just near their expiry date --> Ticket pending resolution from 19th Mar 2015

Order Number 622839290 --> Ticket #103244928 --> The product sold is without any MRP and Mfg/Imp Date which is

illegal --> Ticket pending resolution from 19th Oct 2014 --> More than 20+ reminders sent from my end

Order Number 756716290 --> Ticket #104884789 --> Even after charging shipping fees, seller does bad packaging to

damage products --> Ticket pending resolution from 15th Feb 2015 --> More than 10+ reminders sent from my end

Order Number 798157613 --> Ticket #105638335 --> Sending rotten old products which are having Mfg Date of 1 Year 1

months old and nearing expiry --> Ticket pending resolution from 20th Mar 2015

Order Number 805859188 --> Ticket #105808962/105934152 --> Sending a fake product even after boasting that all

products on PayTM are original. Selling fake products is fraud and illegal --> Ticket pending resolution from 24th

Mar 2015



Immediately need following
1] Resolution for all pending issues and deliveries
2] Apology note from PayTM.com
3] Compensation of Rs. 5000 for my time, effort and harassment caused by PayTM.com

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