Complaint Details

Status	:	Closed
Complaint No	:	0043309/2015
Category	:	Consumer Goods
Date	:	01-04-2015
Subject Line	:	Non linking of Aadhaar number with LPG and its delivery
Complainant	:	Non linking of Aadhaar number in LPG ID
Address	:	S 26/238 A5 Gautam Vihar, Mirapur Basahi, Varanasi
Complainee	:	Indane GAS Distributor (Vaishno GAS Agency)
Address	:	Ardely Bazar, Varanasi

Complaint Details
Dear Respected Sir,

My father who is 82 year old had personally visited to LPG distributor on 17th March 2015 for seeding of Aadhaar number to avail LPG subsidy. Where as I had already seeded it online around 2 months ago but still pending for seeding.

Today i.e. on 30-03-2015, again they visited to inquire the status of booked refill no. 214323 dated 05-03-3015, which is booked through IVRS. They have rudely denied to supply the gas as well as denied to seed Aadhaar numbers because it is attached with SBI account where they are receiving their pension. While SBI has already seeded it. Distributor has suggested opening a new bank account with SBI and seeded Aadhaar number with them and visiting us for supplying of GAS.

On advise of them, they have approached to SBI to open a new saving account but Bank Manager told them that bank cannot open two accounts of same name and address.

As I know that as per policy one Aadhaar number can be seeded with only one bank account.

Kindly look into matter and advise to concern strictly to avoid exploitation of an old person who is not able to visit frequently.

Consumer Name: Madhava Prasad Srivastava
Aadhaar No.: 9472 0125 1328
LPG ID: 3 7500 0000 2943 7736
Distributor Code: 155986
Distributor Name: Vaishno Gas Agency, Ordely Bazar, Varanasi
Company: Indene GAS

Kind Regards,

Neeraj Kumar Srivastava
Mobile No. 9818232697

Encl:
1) GAS Booking Refill & Customer Console snapshot
2) Online Seeding request snapshot

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