Complaint Details

Status	:	Resolved
Complaint No	:	0043329/2015
Category	:	Others
Date	:	04-04-2015
Subject Line	:	PayTm IS not responding to refund of Failed Transaction 200 Rs
Complainant	:	Saurabh Awasthi
Address	:	T93 Jain Colony , Uttam Nagar West
Complainee	:	PayTm
Address	:

Complaint Details
Dear Sir ,
I have tried to recharge my DTH with INR 200 on dated 15-03-2015 the transaction number was 214986E43DD305BF & my order number was 796070249 but my transaction was failed and then I received a email that “ We are processing your money in the bank account “. Now It is almost more then 15 days , I am writing to Paytm to refund my money back in my bank account but from their side I am not getting any response that when they are refunding my money back or what they are doing with my money , I have not received a single email that resolve my problem and give me satisfaction that my money is safe and they will refund in my account .
I have written so many emails and reminders to care@paytm.com but I am not getting any proper reply with them and if you write something to resolve the problem then you have to wait for their reply for 3-4 days with the most worst way which can not resolving any problem . They have not any contact number one number which is toll free (i.e)180018001234 continously showing engage tone or if you are lucky then only computer will speak “ that let us know your order number and after filling the order number phone disconnected by saying very shortly we will email you . “
It is very surprising and pathetic that the services provided by the Paytm I am totally disappointed and willing to write you to solve my problem and refund my money in my account , if you required their emails then I will send you the screen shots or forward their emails to you .
I will also plan to write to Honrable Prime Minister in their webpage that they have to pay attention by making a regulating body for online websites or make a law for all online recharges websites or shopping websites & I hope by this a customer like me save our money and time both .

Hoping to resolve my problem with the help of you.

Thanks

Saurabh

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