Complaint Details

Status	:	Closed
Complaint No	:	0043336/2015
Category	:	Consumer Goods
Date	:	05-04-2015
Subject Line	:	Faulty products delivered and no replacement 2 months
Complainant	:	Mihir Dubal
Address	:	Amboli, Andheri(W),
Complainee	:	YU televentures pvt ltd
Address	:	Plot 21/14, block A, Naraina Industrial Area, Phase 2

Complaint Details
Hi,
I have ben victimized by YU televentures.
I had ordered their Yureka phone from Amazon on 12th Feb 2015, it got delivered on 15th Feb. I checked the phone and on 17th I realized the phone's proxmity sensor is not working.

I called up the customer service and reported this issue, ticker no. given as TT13243. I was asked to wait for few days as there was a software update being released and they said it would resolved this issue. I waited and kept calling and would get the same answer for a month.

After 1 month of chasing, I was told that they will replace the handset with a new one. I got a new handset delivered on 19th March 2015, on checking the same day I came to know that phone's microphone is not working.

The phone is absolutely useless as no call can be made. I contacted YU support team on 20th March and raised a complaint, ticket no. YU41316. again I was told to wait till 31 March and again the same reason was given that new update will resolve this issue.

I called them again on 2nd april and have called them repeated times they just keep on logging multiple tickets(YU60491,YU47657, YU47656, YU47420) they keep promising theat a senior will call back from their office and get the issue resolved but nothing is happening.

Inspite of paying Rs.9000, I am not able to use the phone for 2 months. This is blatant cheating, failure to serve the customer, worst form of malpractice and gross violation of consumer rights. Please help me.

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