Complaint Details

Status	:	Closed
Complaint No	:	0043366/2015
Category	:	Others
Date	:	10-04-2015
Subject Line	:	defective product swing not working
Complainant	:	Rattan chand
Address	:	subash nagar udhampur ward no.1 house no. 337
Complainee	:	orient electricals
Address	:	orient electric 82, ist floor, okhla industrial estate phase-III New delhi-110020

Complaint Details
Last year on dated 8-5-2014 I purchased snowbreeze super cooler vide model no.cd5002b from baria traders court road udhampur Jammu and Kashmir vide invoice no. 19860. at a price of 9000.After purchase when I install it I found that swing is not working. Next day I call customer care and told about the problem and they assured me that our authorised service technician will come to you and solve your problem within one week.After one week a technician came and asked me about the problem. I told him the problem and then he opened he cooler to check it and found that the swing rod is broken. He told me that the broken part is not available with me now. He told me that I will call the company to send the new parts and your problem will be solved in two weeks. Now the warranty period is on expiry after one month and my problem is not solved till date. I have booked my last complaint on dated 22-3-2015 which was registered with reference no. C-15032200066 and assured me again that your problem will be solved within two three days. But no technician has reported and the problem is not solved till date.

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