Complaint Details

Status	:	Closed
Complaint No	:	0043388/2015
Category	:	Others
Date	:	14-04-2015
Subject Line	:	NUO SERVICE PICKUP BOY HAS UPDATE WRONG PRODUCT AND ALSO TAKEN WRONG PRODUCT FROM MY HOME
Complainant	:	swapnil sunil shivalkar
Address	:	ROOM NO-229 JANATA COLONY, GURUDATH LANE, WORLI VILLAGE, MUMBAI 400030
Complainee	:	NUVOEX SERVICE PICKUP
Address	:	D-126, D Block, Near Mayom Hospital, South City 1, Gurgaon - 122001, Haryana

Complaint Details
COMPANY NAME
NUVOEX

COMPANY WEBSITE

http://www.nuvoex.com/contact

COMPANY MOBILE NUMBER
+91 8882140288

RESPECTED SIR


MY NAME IS SWAPNIL SUNIL SHIVALKAR I HAD ORDERED SOME PRODUCT FROM SHOPCLUES...OUT OF THEM THREE PRODUCT I HAD RECIVED DEFFECTIVE SO I HAD CLAIM MY COMPLAINT TO SHOPCLUES REGARDING PRODUCT DEFFECTIVE MY PRODUCT FOR RETURN PICKK UP HAS ARRANGED



SO AS SAME SHOPCLUES IS GIVING CONTRACT TO NUO SERVICE FOR COLLECTING THE PRODUCT BACK…



THERE IS TOTAL THREE PRODUCT OF MY TO COLLECT OF SHOPCLUES



THIS IS ORDERED NUMBER OF FOLLOWING PRODUCT

44592427 COMBO STYLISH SUNGLASSES

43695545 RELAX MASSAGER (A103)

42664185 LG EXTERNAL SLIM PORTABLE DVD WRITER



THIS HAS TO COLLECT ACCORDING TO THEIR PRODUCT



ON 10/ APRIL /2015

I HAD RECIVED THREE MSG FROM SHOPCLUES AND NUO SERVICE THAT TODAY MEANS ON 10/4/2015 U R PRODUCT WILL BE COLLECTED BY OUR EXECUTIVE ASHISH AGARE AND HIS MOBILE NUMBER HAS RECIVED 9699911872.....UN FORTUNATELY HE HAD NOT COME ON THAT DAY….INSTEAD OF ASHISH MANGESH KAMBLE HAS COME TO MY HOME DIRECTLY….



I TOLD HIM THAT I HAD TWO PRODUCT WITH ME RIGHT NOW

44592427 COMBO STYLISH SUNGLASSES

43695545 RELAX MASSAGER (A103)

PLZ PICK-UP THIS PRODUCT ….SO MANGESH HAS ACCEPTED MY TWOR PRODUCT AND ONE PRODUCT HE HAS TOLD ME THAT I WILL HOLD THIS PRODUCT AND TAKE TOMMROW PICK-UP DATE…

HE HAS TAKEN THAT PRODUCT AND GIEVEN ME TWO SLIP AS USUAL I M COLLECTIVE EVERYTIME….THEN AFTERWORSE I HAD READ THAT SLIP IN THAT SLIP

ONE PRODUCT HE HAS UPDATED WAS CORRECTLY OF SUNGLASSES

THAT PRODUCT HE HAS UPDATE CORRECTLY

44592427 COMBO STYLISH SUNGLASSES NUOSERVICE AWB: SCL0090606



AND FOR OTHER PRODUCT OF 43695545 RELAX MASSAGER (A103) SCL 0090605 WRONGLY UPDATED 42664185 LG EXTERNAL SLIM PORTABLE DVD WRITER SCL0090604

AND LATER I TOLD MANGESH U HAD UPDATED WRONG PRODUCT TO OTHER PRODUCT …HE TOLD ME THAT I WILL CHECK IN OFFICE LET U WILL INFORM



THEN NO RESPONSE FROM HIM ON THAT DAY…AND NEXT DAY I HAD TOLD ME WHAT HAPPENED U NOT GIVEN REPLY HE TOLD ME IN MY LANGUAGE….

TENSION MAT LE …MEIN TERA KAAM CLEAR KAR DIYA…….



AND TODAY HE HAD BIGGEST MISTAKE THAT NO ONE WILL FORGIVE HIM

HE HAD COME TO MY HOME AT EVENING 6.00PM



AND ASKING TO MY MOM PLZ GIVE THAT LG DVD WRITER …MY MOTHER TOLD HIM …MY SON HIS NOT AT HOME U COME TOMMROW….AND THEN NOT LISTEN TO MY MOTHER ….HE TOLD THAT TODAY IF PRODUCT WILL NOT TAKEN THEN IT WILL CREATE BIG PROBLEM TO HIS JOB,…MEANS MANGESH…….MY MOTHER TOLD HIM 5 TIMES THAT WE DON”T KNOW WHICH PRODUCT IS THIS MY MOTHER HAS SHOWN HIM BY MISTAKELY MY HARDISK……HE TOLD TO MY MOTHER…..HAHA HA YAHI HAI HO PRODUCT…HE HAS DONE SNAP OF THIS PRODUCT HAS SHOWN TO HIS BOSS….BOSS HAS ACCEPTED HIS PRODUCT AND TOLD MANGESH JALDI HO PRODUCT LEKE AAH…….AND HE HAS TAKEN MY HARIDSK OF 500GB….

IN THAT 500GB HARDISK MY ALL CARRER DATA IS THERE OF 500GB OF ANIMATION…..MANGESH KAMBLE HAS TAKEN MY HARDISK FRAUDLY FROM MY MOTHER AND TOLD MY MOTHER THAT WE WILL SHOW TO HIS BOSS….AND AS SOON AS HE WILL BRING HARDISK BACK IN FEW HOURS



THEN NO REPLY HAS COME FROM MANGESH TO MY MOM….AND LATER MY MOTHER HAS TOLD ME THAT MATTER…I HAD SHOUTED ON MY MOTHER AND SCREAM ON HER….WHY U HAD GIVEN HARDISK TO HIM……MY MOTHER IS ILLITEREATE SHE DOES”NT KNOW THE DIFFERENCE BETWEEN HARDISK AND LG DVD WRITER



THEN I HAD CALLED MANGESH WHY U HAD COME TO MY HOUSE HE TOLD ME MUJHE UPPER SE PRESSURE AAYA THAT…ISLIYE AAYA …..THEN I SHOUTEN ON HIM,….HE TOLD ME ABHI KUCH NAHI HO SAKTHA IN ARROGANT LANGUAGE…



THEN I TOLD HIM THAT I WILL TAKE THIS MATTER TO POLICE COMPLAINT REGARDING FRAUD BEHAVIOUR OF U…THEN HE DISCONNECTED MY CALL



AND NO RESPONSE FROM HIM

THEN I HAD RECIVED CALLED FROM HIS MANAGER SUSHANT +918983317836…HE TOLD THAT IT IS MISTAKE HAPPENED BY MANGESH KAMBLE…HE ME THAT MANGESH HAS ACCEPTED HIS MISTAKE……



SUSHANT HIS ACCEPTING HIS MISTAKE AND TOLD ME THAT HE HAS TALKED TO HIS SIR AND WILL ARRANGE THIS PRODUCT BACK FROM GURGAON TO MUMBAI WITHIN 4 DAYS



I M PROVIDING U ALL NUMBERS WHICH I HAD SPOKEN TO ALL AND NO RESPONSE FROM THEM



MANGESH KAMBLLE BIGGEST MISTAKE DONE FROM HIM

MOBILE NUMBER OF MANGESH KAMBLE +918108890426


HIS BOSS NUMBER WHICH I HAD SPOKEN TO HIM AND HE SSURED ME THAT U R PRODUCT WILL GET U BACK WITHIN 4 DAYS SUSHANT +918983317836 / +919967676389


AND SARFARAZ SOUTH MUMBAI MANAGER +919702262609



NUO SERIVCE OFFICE NUMBER OF MUMBAI 02227629199



I HAD ALLREADY GIVEN POLICE COMPLAINT OF NUOSERVICE PICK-UP BOY AND ON OFFICE POLICE HAS TOLD ME THAT THEY WILL TAKE THEIR TIME AND WILL RESOLVE IT



And also I m taking this matter to shopclues, consumer forum, akosha.in, grah seva sansthan,

Redressal grievlance department, core.nic.in, and many more forum department which resolve my complaint and take severe action on nvo service staff



BUT I M REQUESTING NUO SERVICE PLZ RETURN MY PRODUCT BACK TO ME BECAUSE IT IS WRONGLY UPDATE BY U PICKUP BOY…AND WRONG PRODUCT HAS TAKEN FROM MY HOME TWLLING LIE TO MY MOTHER



THIS IS MY SHOPCLUES RETURN PRODUCT SLIP WHICH MANGESH GIVEN TO ME



SCL 0090605

SCL 0090604



I M REQUESTING TO NUVO SERVICE PLZ RETURN MY PRODUCT BACK TO ME AND PLZ REMOVE SUCH CARELESS STAFF FROM U R DEPARTMENT WHICH SPOIL CUSTOMER RELATIONSHIP


This is my conatct number

+919773332786 / +919773683786

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