Complaint Details

Status	:	Closed
Complaint No	:	0043398/2015
Category	:	Telecom
Date	:	14-04-2015
Subject Line	:	Barring of sevice even after payment and before due date of bill.
Complainant	:	BSNL
Address	:	Assam Circle, Panbazar, Guwahati-1
Complainee	:	BSNL
Address	:	H.No. 404, Baghorbari Road, Opp Shine Heaven Appt., Guwahati

Complaint Details
I am postpaid BSNL customer since long back. Since the beginning I have been paying my mobile bill regularly within due date. Unfortunately from last few months unwanted messages regarding outstanding bills are arriving to my cellphone with a warning to disconnect services even after payment.The matter was brought to the notice of the BSNL through their Customer Service unit but they replied that due to some system error the wrong messages are sent automatically to my phone and a assured me there will be no barring of services. Now on 11th of April 2015 message of bill was received by me with amount and due date of payment was mentioned as 28th of April 2015 and if pay by internet the due date is 26th of April 2015. Suprisingly on 13 of April2015 all outgoing calls are barred by BSNL before due date as mentioned above. The barring of call causes me great inconvenience and hampered my day to day duties and as I am a Superintending Engineer the barring of calls greatly affected my official duties too.
However on received of the message for payment, I have paid it online through My BSNL App on 13th of April 2015, 8:41pm (Receipt No:-888891052896 Tel No:-303218618 Amount-Rs:4735) and accordingly I informed my payment to the Customer Care Service to remove the barring of calls.After that information to the Customer Care I called several times to the No:-1503 but only the computerised voice messages are heard without any response.Unfortunately, till now there is no response from them. It creates a great inconvenience for me and my family.The matter is brought to your kind notice for early neccessary action.

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