Complaint Details

Status	:	Closed
Complaint No	:	0043405/2015
Category	:	Health
Date	:	15-04-2015
Subject Line	:	Quality
Complainant	:	DB Bhaaskara
Address	:	Ameerpet
Complainee	:	Himalaya Drug
Address	:

Complaint Details
​Dear Ms.Tara,
​​

Thank you for your e mail.

Its fine if you do not explain why you have the high price MRP for the Neem like products. We will discuss this later.

We need the instructions as well as Batch COA the procured products for our our own consumption, as we have suspecious quality issues.

If you can not answer, send this mail to your QC/Higher authroity for the clarifications and we wait for the response.

Thanking you!

DB Bhaaskara

​Dear Mr Bhaaskara

Thank you for your email and subsequent phone call.
Your requirements are confidential; as a norm we do not share COA's and price break-ups with individual consumers.
Regards


​​Ms. Tara Sharad Charan
Manager - Customer Service
The Himalaya Drug Company
​
Dear Ms Tara,

we need the Batch COA s of the following:

1.Amalaki-L-AUS-133 22400038
2.Lasuna -L-AUS-133 223002326
3. Neem-13 20 3655 72400337

and also we need the explantaion of very high pricing and costing of Neem MRP. 100Rs?​
Dear Ms. Tara Sharad Charan,

Greetings!

We have called up to clarify your questions, but your office could not able to connect to you.

You can call up to +91 9848050097 any time from 9 AM till 7 PM.

Now to your questions:

1. We have not asked any thing related to market abroad or export purpose.

2.We regularly consume selective Himalaya products for self and family and we have requested the COA of the product which we have recently bought as mentioend the Batch numbers. This is for our study and reference .

3.Also we understand the niche products has value against the quality and vice versa.
But the Neem like products , just we want to know how you arrive such higher price and could you share the break up of costing?

Thanking you ,

DB Bhaaskara

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