Complaint Details

Status	:	Closed
Complaint No	:	0043415/2015
Category	:	Telecom
Date	:	17-04-2015
Subject Line	:	Pathetic speed of MTS Data Card- Need Refund
Complainant	:	Sumit Gupta
Address	:	Comverse Network Systems India Pvt Ltd
Complainee	:	MTS
Address	:	Sistema Shyam TeleServices Limited A-194, Phase - I, Okhla Industrial Area, New Delhi – 110020

Complaint Details
This is Sumit Gupta from Gurgaon. I have purchased MTS Mblaze data card number 8459845971 on 13-Apr-15. I have taken a proper demo at my home and speed showed 2.9 Mbps download.
After using it for 1- day, speed dropped to horrible 107 kbps and it continued as such (Attached screenshot)

I called customer care and he provided me with all resolutions like clearing temp files, resetting data card but all in vain. He logged complaint number after talking for 1 hr !!! What a pathetic customer care .
Complaint number is apr13627 . Speed is still same and I am unable to do my work on internet

This is really shocking for me. Find attached invoice for data card and disconnect my connection immediately. Refund my money immediately for data card.

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