Complaint Details

Status	:	Closed
Complaint No	:	0043420/2015
Category	:	Telecom
Date	:	18-04-2015
Subject Line	:	Airtel Chennai Customer Service Denied my request
Complainant	:	Dhanya
Address	:	208 kuberan nagar madipakam
Complainee	:	Bharti Airtel Ltd
Address	:	Bharti Airtel Ltd

Complaint Details
Dear Sir / Madam

This is in regard with my postpaid airtel account no 1152986938 Bill. I had taken this number as a prepaid number primarily. Later some Sales executives showed some attractive plans and asked us to convert to postpaid .. Now we have 2 connections taken (Both sim got converted from Prepaid to Postpaid)

Now my out going calls were barred because my previous bill was around Rs.2900/- and the Customer care Executive told me on 17th April, 2015 that if I pay Rs.1221/- My connection will be retrieved. I paid Rs.1300/- and called the Customer Care -

I spoke to Mr.Chandru first and he said that he will release the line and said that my Connection was barred due to the Credit Limit has Crossed!! But still he will release the Connection.. I told him that even if he releases my line, again my connection will be barred on the following night and again i will have to call the Customer Care!! and so what is the point in releasing the connection .. and i requested him to increase my Credit Limit - he said he cannot do it as he has to follow some process.

I requested to put me through his supervisor and waited for 5 mins and Mr.Reegan called me from +918754404859 and told me that I will have to clear all my OUTSTANDING only then he will be able to increase my Credit Limit as it is automatically done by their SERVER!! - If the Server does everything - Why should Customer depend on AIRTEL CUSTOMER SERVICE?

I was upset about his answer and requested to put me to their Manager and I spoke to Mr.Amesh, whose tone was never willing to serve me and I repeatedly was telling the issue that I am facing with Airtel's Credit Limit concept. He said the same that he wont be able to help me, so I requested him to give the Nodal Officer's Contact number. He said that the Nodal Officers work only from Monday to Friday. and still he denied with a rude tone. I told him that I wanted to talk to their Manager and not their Team Lead.

Then I spoke to Ms.Sudha Ganesh who again said the same conditions that I have to pay the entire amount of Rs.1698.52/- and then she asked me to send an email requesting to increase my credit limit to 121@airtel ...

huhh... I am exhausted.. I had to disconnect the call. I was really not able to continue talking to them, because I felt that they were just as ROBOTS

If any Nodal Officer reading this complaint.. Please try understand from the Customer's point. Customer's don't really know about Credit Limit and all .. Nowadays Sales Executives don't give complete information when a Customer is taking a new connection. And Customers completely likes to depend only with the Customer Care Department. and if you had hired Candidates who is not willing to help a Customer, then there are many chances to lose Customers.

I know that AIRTEL has huge volume of Customer.. and If one Customer (Like me ) goes out of Airtel.. I'm sure you will really not be worried. Only the Customer has to bear all the pain to take a new connection from another network.

I don't think I will be given a proper resolution for this issue. I am sure that there are other Customers who has the same issue. I really lost the hope with Airtel just because of

Ms.Sudha Ganesh - Customer Care Manager (Chennai)
Mr.Amesh - Team Lead - Customer Care (Chennai)
Mr.Reegan - Supervisor - Customer Care (Chennai)
Mr.chandru - Executive - Customer Care (Chennai)

I am trying to reach the Nodal Officer on + 91 9840198600 - but the number is no good..

I am still not expecting Airtel to help us.

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