Complaint Details

Status	:	Closed
Complaint No	:	0043496/2015
Category	:	Telecom
Date	:	02-05-2015
Subject Line	:	Refund not received
Complainant	:	SUBHASH KHANDELWAL
Address	:	A-801 DHEERAJ POOJA, CHINCHOLI BUNDER ROAD, MALAD WEST
Complainee	:	Tikona Digital Networks Pvt. Ltd
Address	:	Corpora, Office 3A, 3rd Floor, LBS Marg, Bhandup West

Complaint Details
Problem:
Related to Broadband connection
My user ID is 1112785931
Date of subscription is 21 Mar 2015
The speed committed under the broadband plan committed to me was 4 MBPS at the rate of Rs 750 per month plan.
I paid advance of Rs 2809 inclusive of Service Tax. It was an advance for 3 months paid on 23 Mar 15.
When I started using the speed reduced to 2 MBPS and there was no continuous data connection as committed.
Despite making uncountable complaints over emails and phone calls it was not resolved.
Finally harassed by the services I placed a request on 4 Apr 2015 to disconnect my connection.
But the company people keep calling to redress my issue but they have no solution to it.
It is a harassment to me as such practices by them is cheating. All supportings are attached for your perusal.


Damage:
I am stock trader who deals into Share markets and for this quality and continuous connection is required which was brought to the notice of the service provider before taking connection.
Due to the breakage of connection at frequent intervals and poor interruption I had to bear a loss of Rs 120000 over a period from my connection date to my discontinuation request as I could not honour the transactions which I needed to.

Action needed:
I had placed my discontinuation request on 4 Apr 2015 and till today 1 May 2015 there is no resolution step taken by company.
I request that my money paid of Rs 2809 be refunded to me at the earliest without any deduction for such poor quality services with a simple interest of 12 percent for the month.
Also I would like to recover the damages of Rs 120000 from the company for the loss suffered by me.

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