Status | : | Resolved
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Complaint No |
: | 0000385/2011 |
Category | : | Consumer Goods |
Date | : | 18-03-2011 |
Subject Line | : | water purifier not working |
Complainant | : | Naval Kishore Agarwal |
Address | : | 608, Mavilla Appt, Mayur Vihar Phase 1, New Delhi |
Complainee | : | EUREKA FORBES |
Address | : | New Delhi |
Complaint Details
Dear Madam/Sir,
Please refer my earlier mail dt 04/03/2011, regarding non functing of water purifier , supplied by a fraud company EUREKA FORBES LTD.
Myself Naval Kishore Agarwal from New Delhi. I bought TOTAL SENSA water purifier on 22/02/2011 through your customer sales specilist Mr. Deepak Ran/ & Satish Yadav .My cust ID is 1008033163.
The system was supplied to me on 23rd Feb2011. But your technician has come on 25th evening to install the system, after my repeated request for installation. when he tried to install the system , their was huge water leakage from the system. your technician informed that some filter is broken due to transportation, but dont worry , I will come tomorrow with new filter & put your system in operation.
But unfortunately my system is lying idle till date . I have given more than 20 calls to your technician , but he has not turned back, he is saying , please register your complain at 39883333 , i.e EUROHELPLINE, when I called euro helpline they tod that they cant help me please call 011 30262423/24/25 , but no one is picking phone here . Finally one person came ten days back , he saw the system from outside ,& infomed us that this type of problem is beyond my capability. Then we asked him now whom we can contact , he replied you can contact Mr. Maniyan 09310228643 , He is the service head of company. After contacting him , he told it will done within 24 hours. Finally his 24 hours ended on 17/03/11, a person came with Nano filter , he informed water leakage is because of this filter, as company has supplied you damaged filter. He changed the filter & left.
After one hour we saw that water leakage once again started , I tried to contact Maniyan, but now he is not picking the phone.I called him atleast 40 times.
But no reply.
Finally my system is not working , One month is about to over.
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