Complaint Details

Status : In Process In Process
Complaint No
: 0000394/2011
Category : Consumer Goods
Date : 21-03-2011
Subject Line : forced to buy machine parts
     
Complainant : pradeep kumar meena
Address : B-4/358, Sudershana nagar, Bikaner
     
Complainee : Eureka Forbes
Address : Dhada Building, Gangashahar Road

 

Complaint Details
I purchased Aquaguard REVIVA S.No-6052282 costing rs 9999/- from Kochar Enterprises, Bikaner Rajasthan on 16.10.2009. after that they suggest to put one additional filter costing Rs 1000/- but within warranty period the filtration rate was very low & when i contacted the Kochar enterprises regarding the low rate of filtration problem, they insist me to replace the membrane costing Rs 2345/- on 29.09.2010 & now i am facing the same problem, representative of kochar enterprises again insisting me to replace all the filters of aquaguard costing Rs 3500/- under AMC and saying that there will be no guarntee of performance of any filter.Most embracing thing is that whenevere we call the representative he open the machine & manage in such a way that the filtration of water completely reduced to almost zero & we are indirectly forced to replace the membrane &other filters

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