Complaint Details

Status : In Process In Process
Complaint No
 : 0000400/2011
Category : Consumer Goods
Date : 22-03-2011
Subject Line : No free replacement of parts within warranty period
     
Complainant : Bala Anbazhagan
Address : Flat E, Built Tech Apartments, 3rd Street, Krishnamachari Nagar, Alapakkam,
     
Complainee : Eureka Forbes
Address :

 

Complaint Details
I have bought a RO purifier from eureka forbes. AFter 4 months the taste of the waster is almost like raw water when we complained about this a service personnel verified the same and intimated us that the RO membrane has gone. When we asked for the free replacement euroka forbes refuses to give free replacement. This is the first company I have heard which wont give free replacement within warranty period.

Replies

Date: 2011-03-23 17:20:45
Subject: No free replacement of parts within warranty perio
Reply: Dear Mr. Bala Anbazhagan,

Please provide us your mobile or land line number for speedy redressal of your complaint.

Thank you,

Divya Nair

Council for Fair Business Practices
Great Western Building, 130/132, Shahid Bhagat Singh Road, Mumbai 400 023.
Tel : 2288 5249 / 2284 2590 Fax : 2284 4783
Email : cfbp@mtnl.net.in/ cfbpoffice@gmail.com Website : www.cfbp.org/ www.ccrc.in
 

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