Complaint Details

Status	:	Closed
Complaint No	:	0048450/2015
Category	:	Others
Date	:	10-05-2015
Subject Line	:	NEXT not returning money for defective order
Complainant	:	Vipul
Address	:	BTM 2nd Stage
Complainee	:	NEXT Shopping
Address	:	Next Retail India Limited, 3rd Floor, Aadeshwar Arcade Above Loop Gallary, Opp. Sangam Cinema, Andheri Kurla Road

Complaint Details
I ordered 3 pieces of Wallet & 1 Goggle from Next Shopping over phone. The order was delivered in broken condition and I immediately contacted the customer care numbers to raise the complaint. They asked me to send the mail and didn't raise any complaint over phone. I sent the mail on 17th March along with the broken wallet pics.
I got a call from their office assuring that the products will be picked up and the money will be refunded.
Now even after two months, nobody has come to pick up the product and my money has not yet refunded. I called up multiple times and send multiple emails but there is no response.
One day I had a chat with Ankur (Customer Care Executive) and he was not helping in any way and then I asked him to transfer the call to supervisor and he clearly denied. After 50 mins of debate he transferred to his so-called supervisor named Jyoti and she assured that I will receive the reply and the money back.
But till today no money and no response from these guys.


The quality was utter crap and I lost my complete money in this transaction.
Order Details:
Order Number: 1000432602
Name: Raghukul Tilak
Mobile: 9897846550
Products: 3 Wallets & One Goggle

The order was amounting to Rs.1000. Attaching the complete mail conversation for your reference.


I need the complete money to be refunded back along with the money that I spent calling them and some compensation for the harassment over call and wasting time.

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