Complaint Details

Status	:	Closed
Complaint No	:	0048452/2015
Category	:	Consumer Goods
Date	:	11-05-2015
Subject Line	:	complaint Regarding sony mobile
Complainant	:	Ramkesh meena
Address	:	56 pawan vihar colony near cbi phatak jagatpura
Complainee	:	sony mobile
Address	:	Best Techno Solution, 117 Ram Gali No , Near Panchwati Circle Raja Park

Complaint Details
Dear sir,
I purchased Sony Xperia SP IMEI : 355810055072733 for a consideration of Rs 19000 paid in cash vide your cash memo/ Receipt/ Invoice No. 19004 date 29/04/2014 from Top Line Communication, Jagatpura, Jaipur, Rajasthan, with a warranty of one year from date of purchase.
I am facing issues with my device from the beginning like overheating, camera issue, camera not properly autofocus, picture clarity, dust in camera lens for which I submitted my phone to service center on 5th may 2014(job no.DOA-D114050502155). After few months I got issue related to dust in display so I submitted my phone 2-3 times( job no. W114101404798) they cleaned up the display and again dust entered within display which is still present. Then I got problem in touch so again I submitted my device in jan 2015(job no. W115010202716), but now it has some serious issues related to battery, charging and front speaker for which I submitted it to service center from 13/03/2015 to 7/04/2015.During this duration service center swapped board two times as well as battery. I submitted my phone at Sony Service center, Best Techno Solution, jaipur on 13th march 2015 (Job No.15031301693) they returned it on 16th march but I got same problem so again I submitted it on 16th of march (job no. 15031603973). They told me that the problem is with board and battery so they changed board and battery and returned it to me on 19th march with a retail invoice having (IMEI:355810052202317), but problem was not resolved regarding battery and front speaker but charging issue solved so for the same I submitted it to service center on 24th march (job no.15032005220) they told me that they will check the issue. They returned it to me on 30th and said that there were no problem in the handset. After using it for two days I got the same issue of battery level increases/decreases randomly during charging or sometimes in ideal condition too. On 1st of April 2015, I submitted it again 4th time since 13th march for the same battery issue (job no.15040102339) and I showed them then they admitted that there is some problem with the board so they again changed the board and battery and returned it to me on 4th of april 2015 with retail invoice having (IMEI:355810055991783 ) but again problem was not resolved, battery level continuously fluctuating and the phone was not charging so, I submitted it again on 4th of april 2015 for which they made a job on 7th April 2015(job no.15040700388). In a period of 25 days I submitted it 5 times for the same issue and they couldn’t rectify the problem and during repairing back battery cover was cracked.
Service center used old/defective spare parts from other devices to repair my phones. My phone board was swapped with board having (IMEI No. 355810055991783) on 1st April 2015 that was defective one of some device purchased on 19 oct 2014 as written in job sheet. This device must have some issues for which it was submitted to service center with job no. B1W115022703064. it was submitted on 27 feb 2015 in which they swapped the board. Service center swapped my device original board(IMEI No. 355810055072733) with some old and defective board on 19th mar 2015 having (IMEI No. 355810052202317) and then again with the board having (IMEI No.355810055991783) mentioned above which is of some other device given to service center for repair.
So on 7/04/2015, I demanded for replacement of device as service center was unable to rectify my problem and as they used some old/second hand repaired spare(PCB/Motherboard/battery) in my phone from other device for which I mailed sony, but service center doesn’t provide me any replacement.

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