Complaint Details

Status	:	Closed
Complaint No	:	0048515/2015
Category	:	Others
Date	:	22-05-2015
Subject Line	:	Non Extension of Warranty Services
Complainant	:	Santhosh Varadaraj
Address	:	4/6 C, SRS Puram, Kalangal Road, Sulur
Complainee	:	Motorola India
Address	:

Complaint Details
I purchased a Motorola Moto G (First generation) mobile handset on 6th of April 2014 through flipkart which was subsequently supplied to my address by WS Retail on 8th of April 2014. I was using the mobile from then & was absolutely fine with it . In january 2015 motorola rolled out OS upgradation servies (Lollipop Version) to all users & i upgraded it to the same. Since then i was facing some glitches in the operation front. I reported it to Motorola Customer Support & they provided me some temporary solution which didnt paid off much. I made a travel to US on March 6, 2015 for a duration of 2 months. On March 21, 2015 my mobile got hanged & subsequently the screen became blank. I tried restarting it but it didnt paid off. Very next Day i contacted the Motorola Customer Support in US through their toll free no & they couldnt help any support as the purchase was done in India. I arrived in India on 3rd of May 2015. Very next week i approached the Motorola Authorised Customer Service Centre ("B2X") in Coimbatore. Upon scrutinizing they informed me that the mother board is corrupted & needs to be replaced. I contacted the Motorola Customer Support & Flipkart Customer Support, but they too didnt offer me any service as they claimed the warranty has expired. I even put forth my point saying that the fault happened during the Warranty period & since i was out of Home Country I couldnt visit them, still i was not offered any help from them. Now i have no option other than to contact the govt service portal. I have listed below the communication / incident reference i had to both flipkart & motorola

Flipkart

Flipkart Service Queries:I need to avail warranty on a product [Incident: 150512-054008]

Motorola

Email : Moto G First Generation hardware Fault [Incident: 150512-031724]

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