Complaint Details

Status	:	Closed
Complaint No	:	0048522/2015
Category	:	Telecom
Date	:	22-05-2015
Subject Line	:	50 days & counting - Tata Sky couldn't resolve issue
Complainant	:	Srinivas
Address	:	SMR Vinay Symphony
Complainee	:	Tata Sky
Address	:	Tata Sky Ltd., 4th Floor “ Domokonda House Bhupal Towers , Somajiguga, Rajbhavan Road, Hyderabad – 560 082

Complaint Details
We were not getting reception for telugu language channels for more than 50 days now. We raised multiple complaints with customer (don't) care department and nodal officer. Every time technician will do something, the complaint gets closed and with in 2 or 3 days the issue resurfaces. This drama is going on for more than 50 days now.

I raised three tickets with nodal officer (1-39261481798, 1-38968874465, 1-38545068055).

Now I am trying to get my money back for the duration for which the service was not working. According to TRAI "Quality of service and redressal of grievances" policy, a nodal officer must compensate the customer if the issue is not resolved for more than 10 days.

Also, I raised a complaint at Department of Consumer Affairs (govt department) website - http://consumeraffairs.nic.in/consumer/?q=node/511

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