Complaint Details

Status	:	Closed
Complaint No	:	0048527/2015
Category	:	Telecom
Date	:	23-05-2015
Subject Line	:	Plan changed,charged Rs650 extra- no intimation about extra cost
Complainant	:	Sankalp Dureja
Address	:	Plot 11 building 4 flat 11 bhawani nagar marol andheri east
Complainee	:	Vodafone
Address	:

Complaint Details
Plan changed automatically from E_Connect_3g_375_New to E_Connect_3g_375_2015.
Charged Rs 650 extra for using internet.
E_Connect_3g_375_New included unlimited data at 64kbps after 1gb 3g data.
Plan changed to E_Connect_3g_375_2015 which includes an extra Rs 650 rental,which gives a capping limit of 650 units after 1gb 3g data.
I was not intimated about this extra rental and the plan changed automatically.

Further,when I dropped a mail to change back my plan to E_Connect_3g_375_New after confirmation from a Vodafone executive,I got a mail that the plan has been discontinued which is false.
They are just cheating customers by charging extra money and misguiding people.

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