Complaint Details

Status	:	Closed
Complaint No	:	0006319/2013
Category	:	Telecom
Date	:	11-09-2013
Subject Line	:	Gave wrong information on mobile plan and not attending now
Complainant	:	Priyata Sinha
Address	:	Room No.- 104, Hostel- 4, Amity University Campus, Sector- 125
Complainee	:	Bharti Airtel
Address	:

Complaint Details
I asked about a mobile plan on customer care of Airtel regarding ISD calls. I specifically mentioned him that I want to make call in Spain on a mobile number & not landlines. He gave me wrong information saying that the plan is valid for both landlines and mobile phones. I recharged my number with that amount and when I made the call in Spain the money got deducted from main balance indicating that the plan is not working. and now I am trying to call customer care again to complain about the same and even after trying 14-15 times now they are putting my call on hold and not providing a sufficient chance to address my issue/ complain

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