Complaint Details

Status	:	Closed
Complaint No	:	0050164/2015
Category	:	Consumer Goods
Date	:	25-05-2015
Subject Line	:	Poor service and lack of ethics
Complainant	:	Karthikeyan
Address	:	4/25, First North Cross Street, Kapaleeswar Nagar, Neelankarai
Complainee	:	Viveks
Address	:

Complaint Details
I purchased Tata Voltas AC from Viveks on 12/May/2012, Chennai, Adyar. Bill No :11621202468 for RS 32300. I was about to purchase 3 star AC, but the Viveks sales guys encouraged to take 5 star A/C instead for better power savings so paid extra 5000 rupees. Later i learnt that 5 star comes with aluminium coil and it does not last long more than 2-3 years. There was a gas leakage problem within a year of purchase, the service engineer (N Manikandan) just filled the gas (02/4/2013) but did not fix the problem. I had an AMC contract from Viveks between 2013 May to 2014 May and again there was a gas leakage problem and again the service engineer just filled the gas and failed to fix the problem. Now i am not in AMC, but the gas leakage problem has reoccured again and A/C is not functioning properly. When i called them, they said they need to change the aluminium coil and it may take around 4000. The actual problem occured during the warrent period as well as during AMC which they failed to fix but now they are charging for fixing the problem. Kindly help to resolve the problem. My contact No : 9884060560

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