Complaint Details

Status	:	Closed
Complaint No	:	0050171/2015
Category	:	Telecom
Date	:	26-05-2015
Subject Line	:	on return of mobile since one and half month
Complainant	:	sarjeevan sainbhi
Address	:	50, charming apartment, miniland, bhandup west
Complainee	:	Micromax service centre (Cell 'Q' communications pvt. ltd.)
Address	:	G 218 upper ground floor dreams mall LBG marg bhandup west

Complaint Details
The mobile was submitted at micromax service centre (Cell 'Q' communications pvt. ltd., dreams mall bhandup) Micromax service centre on 11-04-2015 for repairing of Screen and On off Key. After multiple contact and commuting to service centre they gave the mobile on 25-04-2015 but the screen was dirty from inside and on off key was not repaired. I resubmitted the mobile at front. Since then I have been in their service centre for more than ten times for giving my mobile back even without repairing the on off key. Every time they find some excuse and told me to come after three days. Today i have been to there place and clearly told them that strictly i want my mobile back. On this they told me because of shifting of shop they have send my mobile from mumbai to delhi and your mobile will come after ten days. A big Lie. I dont know why they are not giving me my mobile back even though it is more than a month now. There contact details are not working. I even asked them to provide me with their contact details which they always not provide. There invoice generated does not have complete invoice number and even does not include details on service tax and their payment details which i think is against the service tax rules. I even called there customer care no 18605008286 and took the job sheet no. as W030-414041516291895 and came to know that in micromax record the mobile i submitted was not in my name but on the name of some person from cell 'Q' communication. Further they told that they will take thirty days to revert on my problem. It has caused a big mental harassment and trauma and cost me in terms of commuting to their service centre. Please help me in getting my mobile back in working condition at the earliest.

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