Complaint Details

Status	:	Closed
Complaint No	:	0051324/2015
Category	:	Telecom
Date	:	04-06-2015
Subject Line	:	Unautherised Charge for Internet Usage
Complainant	:	Biplab Basu
Address	:	12/103,kailashgiri,siddhahchal,phase-2,pokhran rdno.2
Complainee	:	Idea & Vodafone
Address	:

Complaint Details
I am quite disturbed to inform YOU that mobile Operators are SWINDLING THEIR CUSTOMERS using ANDROID Phone for using their Internet Service on DATA USAGE BASIS THOUGH ONE MAY NOT BE INTERESTED TO USE THEIR INTERNET CONNECTION.

According to them, the ONUS OF NOT USING THEIR INTERNET FACILITY LIES ON THE CUSTOMER and the USER SHOULD DISABLE FROM HIS MOBILE “DATA USAGE FACILITY on the move”.

I have the experience of using both Vodafone & Idea and according to information from known sources, it appears that if you are using an Android Phone, you can be easily duped by the Mobile Operators for using their Internet Services.

When one Buys a Mobile Package (Local / STD / ISD all together or separately) for using as a Telphone and Massaging Instrument, he is just hooked to use their Internet Services as well.

When you buy a Mobile Package, you will be flooded with Massages from the Company to use their Internet Services. You have 2 Options,

 you either accepts their Internet Packages which always may not SUIT YOU or
 Expose your Mobile to use their Internet and allow them to CHARGE YOU on DATA Usage because your Mobile may be exposed to a mode called “data enabled” either by default or by mistake

It is interesting to point out here that if you have Internet Facility in your home in Wi-fi mode and your Mobile is on “data enabled” mode, your Mobile can be directly connected to your hime Internet service but the moment you go out of your home and do not “Off” the “data enabled” mode, your Mobile will be exposed to Mobile Operator’s Internet Network and your Account will start mounting and at the end of the Month, you find a hefty Mobile Bill for using the Mobile Operators Internet Services.

That means, every time you go out of your home you have to compulsorily change your Mobile Set and change switch Off the “data enabled” status.

My question to all Mobile Operators

1. When Mobile Operators can ACTIVATE and DEACTIVATE an Internet Package with a Mobile No., why can’t Mobile Operators can not disconnect their Internet Services of Telephone who does not any Package or want to use their Internet Services

2. Why should a Consumer be connected to a Mobile Operators Internet services by default when they are not interested to do so.

3. If the Mobile Operators can not DISCONNECT their Service with a Costomers who are not interested to use the Operator’s Internet Services, why should they charge for DATA Usage by the Consumer

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