Complaint Details

Status	:	Closed
Complaint No	:	0051337/2015
Category	:	Telecom
Date	:	06-06-2015
Subject Line	:	Reliance Communications cheating me out of my hard earned money
Complainant	:	VIVEK YADAV
Address	:	plot no-12 , Shiv colony , kisan marg
Complainee	:	Reliance Communications
Address	:

Complaint Details
My name is Vivek Yadav and my reliance user id. is 369830160475 . My connection has been down since april 24th (complaint no.-232606380 ) and it's been two months. Even after calling customer care three times a day for a whole month, no resolution has been found for the issue . They have already made me pay one bill for their non-service and they have generated bill for the next month too . They expect me to keep paying bills to get the money I've already sunk , as waiver in future bills . To make matters worse , no reliance technician/engineer has visited my house in the whole month . I've been promised call-backs hundreds of times but have received only one call from reliance . This is the most pathetic service a bill paying customer expects from any corporation . And to top it all they have slapped late payment charges on me because of late payment of dues , which for god's sake I was not able to pay because of their non-working internet . I am getting no answers from reliance . Because of an earlier email i sent to relianceada , i received a call on my phone from a reliance customer care executive but the phone was disconnected in the middle of the conversation and I haven't heard from anyone ever since . I have decided to just get my connection terminated because of pathetic service from reliance . Never have i faced such harassment and I have dealt with goverment run PSU's but none were this bad . It's been 40 days but not a single technician has visited my house and i must have called at least 90 times their helpline . They keep generating bills inspite of connection being down for two months and tell me to pay them if i hope to get my money back as waiver in future bills . I have already sunk thousand of rs in this . Please help

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