Complaint Details

Status	:	Closed
Complaint No	:	0052045/2015
Category	:	Travel
Date	:	17-06-2015
Subject Line	:	Cheating & false commitments made by Paytm
Complainant	:	Vikas Singh
Address	:	193 A, Greater Brijeshwari, Pipliyahana
Complainee	:	Paytm
Address	:	B-121, Sector 5,Noida

Complaint Details
Hello Sir,
I had booked my seat in an AC sleeper Bus from Sarni to Indore using Paytm.com for travelling date 18/5/2015 by paying Rs 530/- online(PAYTM TICKET ID-OB75RD,TICKET PNR-F5C6Z8V). But when I entered in the bus there was no AC working inside it. When inquired the same with the bus attendants, they replied it doesn't work. I had booked and paid AC bus keeping this Summer season in mind. But they people cheated me and didn't provide the service which I had paid for. The charges of Non-AC buses are around Rs 400/-. Now when I'm asking the Paytm guys for compensation for this, they are simply denying my emails and conversation. Getting back 100 or 130 rupees is not my concern here but they should get lesson here onwards that they can't simply cheat people by making false commitments. I have all the email conversation I had with them and the pdf of ticket issued to me. I hope you people will help me in getting the right resolution.

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