Complaint Details

Status	:	Closed
Complaint No	:	0052048/2015
Category	:	Others
Date	:	17-06-2015
Subject Line	:	NON DELIVERY OF REFILLED LPG CYLINDER
Complainant	:	SK RAJESH ALI
Address	:	GHOSAL CHOWK, BELKULAI, HOWRAH - 711322
Complainee	:	Indian Oil Corporation Limited
Address	:	over phone

Complaint Details
Respected Sir
I, myself - SK RAJESH ALI
My LPG Id - 3 7500 0000 7212 1444
LPG Consumer No. - 12671
This is to reference my LPG Refill Booking No. 663935, Dated - 06.02.2015 I am yet receive my refilled LPG Cylinder and when I tried to contact with our Local Service Provider / Distributor M/s. PAL Enterprises, Bauria they insist to Book another one and my order might have vanished from their system.
Moreover when I checked on 'www.mylpg.in' site I come to know that there was already a cylinder have been booked on my account on 26-03-2015, vide booking no. 2000135104, Status as shows Refilled LPG Cylinder was Delivered vide their Cash memo No. 3000007416, Dated - 25-04-2015, and was delivered on 28-04-2015 and a sum of INR 234.00 as Subsidy been transferred in my bank account on 2015-05-06, but unfortunately I have neither received such Refilled LPG Cylinder nor the subsidy amount been credited in my account as of yet.
I have also complained twice, one on 23.05.2015 and another few days thereafter the exact date I could recall to Indane Customer Care No. 18002333555 & 155233 and offer a docket no. 2149300 but both my complains been unresolved as of yet. Please suggest what I should do. Should I book another LPG refill cylinder and do continue to regularize my LPG Supplies as advised by the distributor or be an responsible Indian Citizen and raise my voice against that culprits who practice Black Marketing in virtue of their customers keeping in dark.
And in all these, my family is suffering by a lot, as we received my Last LPG Cylinder 4 months back which were dried in 30 days thereafter and since then my wife is managing on alternate source like wood & coal to feed her family. Hope you could understand our situation how it hurts mentally & financially
Hope you will do something the needful at the earliest
Best regards
SK RAJESH ALI

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