Complaint Details

Status	:	Closed
Complaint No	:	0052072/2015
Category	:	Insurance
Date	:	22-06-2015
Subject Line	:	Complaint against policy no. 17463617 and 17529276 Mr. Sumit Narwariya and policy no. 17463625 Mr Amit Narwariya.
Complainant	:	sumeet narwariya
Address	:	house no 258, street no. 7, sharda nagar, nariyalkheda
Complainee	:	HDFC Life insurance
Address	:

Complaint Details
The request is that I have been cheated by making me invest money into an insurance policy through a phone a call from HDFC life insurance. The details are as follows:

I got a call from Mr. Rohit Verma from HDFC life Mumbai Head Office, on 21/2/2014 from no. 09213201870 and Mo. No. 08459116615. He informed me that the HDFC policy taken earlier by me and my brother Mr. Amit Narwariya, which has been already surrendered by both of us, that policy was meant to be invested in share market, on which the code of Agent/Local branch was generated.

I told Mr. Verma that I and my brother don’t remember the policy number and also we don’t even have the policy papers with us. Mr. Verma told that he has all the records and details of the policy taken by me and my brother and this call is for the same reason. He told that the money of my and my brother’s old policy was being divided into two parts. One part goes into your account and the other part into Agent/Local branch’s account. According to this, while you and your brother surrendered the policy you both already got your part of money, but the Agent/Local branch’s part of money which was invested into share market, is still pending. In our Life Insurance company whatever money from the customer is invested into share market is invested only into a Government Fund, and the money always increases, never decreases. He told me that the amount left in my account is Rs.55600 and in my brother’s account is Rs.34600, which is being claimed by Agent/Local branch. But the amount is given by our company to the Agent/Local branch only under conditions if Agent/Local branch provides the complete facility/information about the customer and also if the customer is satisfied with the Agent/Local branch’s facilities. Mr. Verma asked me whether I have been given the complete information about the policy by the Agent/Local branch. I told him that I haven’t received the complete information instead I suffered a big loss, while claiming the money I only received around Rs. 45000 out of Rs.74000 and for my brother after investing Rs.36000 he only received around Rs. 23000 when claimed. After receiving this information from me, Mr. Verma told me that the amount left in Agent/Local branch’s account i.e. Rs.55600 in my account and Rs. 34600 in my brother’s account, that can be claimed by us, but for that we both will have to take our company’s new one time policy, for which I had to invest Rs.20000 and my brother had to invest Rs.20000 separately. After taking this new policy directly from our company’s Mumbai branch, the customer code will be generated for my and my brother’s new policy. After the code is generated, a statement of your and your brother’s leftover amount from the old policy will be sent to you by our company. The exact amount that you are going to receive will be clearly mentioned in the bond paper of the statement.
 


(2)

I asked Mr. Rohit Verma that the new policies that me and my brother will have to take investing Rs. 20000 separately, how can I claim it? He answered that this policy will be a one time policy, it will be clearly mentioned in the bond papers that in this particular policy the amount has to be invested only once, which can be claimed with the old policy’s statement before 10th May.

I did not respond anything to Mr.Rohit Verma’s call because I did not find all this right, but Mr. Verma told me that his Senior Manager Mr. Aditya Sharma will clear all his doubts in this particular situation. The next day 22/2/2014 I got a call from Mr. Aditya Sharma from the no. 08587085331. I had the same discussion with him all over again that you can still claim the old policy, that you are investing in our company you can trust us, it is our responsibility that our customers receive the best service. Our promotions are based on this. The new policy that you and your brother will invest Rs.20000 each in, will be a one time policy, but the staff that will come to your place from our Bhopal local branch for getting the forms filled and papers signed by you both, please do not tell him that you are taking this policy in order to claim an old policy instead you have to tell the staff that you are taking this policy in order to invest, because if you will tell them the truth they will generate their code for Agent/Local branch on your old policy and you will not receive your old policy money.

In order to claim the old policy money I agreed to Mr. Aditya’s offer and I took an yearly policy for me and my brother and invested Rs. 20000 for each of us. For this Mr. Deepak Yadav a staff member from Bhopal local branch came to my place and he took both my and my brother’s signature on the policy papers and also took two cheques of Rs. 20000 each. Thereafter Mr. Aditya Sharma called me and said the he will receive my policy papers and the cheques by next day. He told me that I will be getting calls from the company asking the reason for taking this particular policy, he asked me tell them that you invested in this policy for tax saving purpose, if you will them that it is a one time policy then your policy will be cancelled. He also told that he himself and Mr. Rohit Verma are employees from HDFC Mumbai branch, we do not work for commission and we do not have any personal profits in taking policies for our company. We only have profit if the customer gets the best service, which leads to our promotions. You trust us and sign the policy papers, before 10th May when you will claim for your and your brother’s old policy and one time policy you will get to know what is right and wrong.

In order to claim my and my brother’s old policy for which we had suffered such a big loss, I trusted Mr. Rohit Verma’s and Mr. Aditya Sharma’s phone call and they got signed the new policy papers from us and took two Rs. 20000 cheques from us by sending a staff Mr. Deepak Yadav from Bhopal local branch. After singing the papers and giving the cheque Mr. Aditya called and asked me not to tell the truth to people calling from the company instead tell them that the policy is taken for tax saving purpose else this policy will be cancelled and i will not receive any money.
 

(3)


Every call from HDFC was being told the same thing by me as told by Mr. Aditya Sharma. On dated 9/3/2015 when I received my and my brother’s policy papers I found out that there was no policy statement with it and the policy papers are also like a normal policy. When I called back on Mr. Aditya Sharma’s mobile, I was told to give my and my brother’s policy numbers and within 15 days I will receive the my and my brother’s old policy statement, the bond papers will have all the details through which I can claim both my old and new policy, then within 7 days I will receive the money in our accounts. I gave both my and my brother’s policy number to Mr. Aditya Sharma.

On the 13th and 14th of March 2015, a person named Anil Sharma, who introduced himself as HDFC Life Insurance from mobile no. 09266663750, he informed me about the policies taken by me, he also added that the customers who have taken the policy direct from HDFC Mumbai, has got automatic code generator of their own name, this year our Bank gives you Demand Draft Claim facility.

As Mr. Aditya Sharma is your branch manager so the bank chose your name for this facility, under which customer have to paid the premium amount only once.When I asked Mr. Aditya about this offer, he called me from the same mobile no. aforesaid.

Mr. Aditya convinced me about this cliam offer and asked me to claim the demand draft of Rs. 3.00 Lakhs Only, he also told me that the Bank gives this offer to selected customers, as the bank chose you so I assist you about the policy If you take the 20% of aforesaid policy which is approximately Rs. 60,000/- then we will give you a written statement that your policy will be one time pay policy.

After getting my sanction for the aforesaid policy, Mr. Deepak Yadav of your Bhopal branch come to me on 16-03-2015, but when I called Mr. Aditya Sharma before signing the documents, about the policy papers that, nothing is written on the papers about the status of policy, which Mr. Yadav brings with him Mr. Aditya refused to talk infront of Mr. Yadav, and assured me that when the original papers comes to my side an NEFT form will also include with them, and all the terms and conditions will be in it.

After signing the policy I've got the papers on 31-03-2015, there is nothing like NEFT or any Bond type document. When I contact to Mr. Aditya about the papers which I've recieved, he ask me to give the policy no. and within 15 days you'll get the statement of your previous policy, along with the claim amount of Rs. 20,000/- and NEFT form regarding the DD of Rs. 60,000/-, which you can deposit in your local branch also.

But upto 14-04-2015, I did not get any claim money neither any other document regarding my policy, after which I regularly called to Mr. Aditya, but he didn't respond once.


(4)

Later on I called to Mr. Anil Sharma, but the other side responded that this is the no. of Mr. Rajiv Malhotra, then I Called to Mr. Rohit Verma, he informed me that Mr. Aditya Sharma is on leave, and you'll got your claim amount within 15 days.

But after one week, when I decided to surrender the policy, the branch representative told me that this policy could not be surrendered, now I've to deposit the policy amount upto 07 years, otherwise my policy will be lapsed and I didn't get any single penny out of the total policy amount.

On 08-05-2015 Mr. Rohit Verma again called me and informed about the new policy, but when I refused his offer he informed me that your case will be solved within a week.

This is how Mr. Rohit Verma, Aditya Sharna and Anil Sharma, dodged me by telling the fake policy offers from the bank side.

I have been made to invest in the company by cheating and now if I do not fill up this policy next year I will loose all my money.

Mainly related to the policy terms and conditions on paper, were O my duplicate (counterfeit) signatures. I have guaranteed surrender value of the policy-related information were not released and my forged (counterfeit) signature.

It is a humble request to take a serious action to this complaint and all my money and the money invested in the policy under my bother’s name(Two policies of Rs.20000 with policy no. 17463617 Mr. Sumit Narwariya and policy no. 17463625 Mr. Amit Narwariya) also the yearly policy taken under my name of Rs. 60000 with policy no. 17529276, all this money is requested to be returned.

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