Complaint Details

Status	:	Closed
Complaint No	:	0052100/2015
Category	:	Travel
Date	:	23-06-2015
Subject Line	:	Denying Wheel Chair To Senior Citizens
Complainant	:	Pragnesh Gangar
Address	:	737 Meher Villa Dr Ghanti Road Parsi Colony Dadar
Complainee	:	Emirates Airlines
Address	:

Complaint Details
THE WORST CASE OF CUSTOMER SERVICE BY EMIRATE AIRLINES: DENYING WHEEL CHAIR TO A COUPLE AGED 70 PLUS The worst experience of customer service has been faced by my parents travelling by Emirates flight (EK 501) to Dubai thereafter continued journey following change of aircraft at Dubai (EK 229) to Seattle from Mumbai on 17th June 2015. While air travel is always stressful for anyone―the long wait, the security hassles etc. the process can be even more grueling for people with disabilities. My Parents Mr Jayantilal Gangar & Mrs. Chanchalben Gangar arrived Mumbai T2 terminal on 17th June 2015 to board Emirate Carrier EK 501. The request for special assistance was made at the time of booking the tickets very well in advance. After a long wait of 40 minutes this couple aged 70yrs plus were OBLIGED with a wheel chair by the airlines. The agony is not yet over. During the change over for the aircraft at Dubai & deplaning at Seattle airport the airlines flatly refused to provide wheel chairs to this couple & said that there was no such request done while booking!! The senior citizens slowly made their way out of the airport and almost dropped when they reached the exit. The airlines has failed miserably to provide care to the senior citizens and has completely violated the, Air Carrier Access Act (ACAA, 14 CFR 382). Under which all domestic and international flights with the US as its destination or origination are required to provide certain accommodations, free of charge, to people with disabilities in a way consistent with providing safe travel for all passengers. The airline now stands to explain this act of in humane behavior towards senior citizens and also stands penalized for violating the law!!

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