Complaint Details

Status	:	Closed
Complaint No	:	0052122/2015
Category	:	Insurance
Date	:	25-06-2015
Subject Line	:	It has been 1 month since I bought my policy and haven't heard back from HDFC life
Complainant	:	Mahesh Tamboli
Address	:	Flat No: 401, A-Wing, Tanish Icon
Complainee	:	HDFC life
Address	:	Regd Off: On-line Service Desk, 11th Floor, Lodha Excelus, Apollo Mills Compound, N.M. Joshi Marg, Mahalaxmi, Mumbai - 400011, India.

Complaint Details
I have been chasing customer care since 1 month now. I haven't got proper response about my medical examination status. I am just asking them if I cleared my medicals.
First thing, HDFC customer is like government office. They reply me back after 2 days.
Their reply is always same. You have to upload documents for your policy.
I had my medicals done and waiting for clearance. After clearance I will upload relevant documents.
I asked same thing to customer care executive of HDFC life and they said that it is quite OK to upload documents once you hear back from us about you medical examination.

I am following up with them for this query and all the time I got response like..
Really frustrated with their customer care department and worried about sales after service.
In the response they never mentioned that uploading document is compulsory to know your medicals status.

FAVORITE RESPONSE STATEMENT FROM HDFC life
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Greetings from HDFC Life!

This is with reference to your e-mail communication, we would like to inform you that, the present status of your application is in proposal stage.

Further, we request you to provide us the below mention documents duly signed by you:
Kindly provide an Self Attested identity proof and age proof of the proposer.
Copies of ITR's for assessment year 2013-14 & 2014-15 or Latest 3 months salary slips or Form 16 for the assessment year 2014-15.
Provide latest form 16 For AY 2014-15 or latest 3 months salary slips (march 2015 , April 2015, May 2015) or bank statements reflecting salary credits

Warm Regards,

Priyanka Makwana
Online Query Team-HDFC Life

HDFC Standard Life Insurance Company Limited. In partnership with Standard Life. Regn No.101

Regd Off: On-line Service Desk, 11th Floor, Lodha Excelus, Apollo Mills Compound, N.M. Joshi Marg, Mahalaxmi, Mumbai - 400011, India.
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