Complaint Details

Status	:	Closed
Complaint No	:	0006985/2013
Category	:	Telecom
Date	:	26-10-2013
Subject Line	:	sending bills for disconnected number
Complainant	:	Anand
Address	:	6/18, white st southport,QLD, Australia
Complainee	:	Vodafone , Mumbai
Address	:

Complaint Details
I had come from australia to visit relatives in India, I had taken Vodafone post paid Number
I paid all bills and disconnected connection from Australia .
Vodafone keeps reconnecting phone and rasing bills everymonth harrasing myt relatives in Mumbai.
see details below

I & my family are facing repeatedly harassment from your customer service
After settling the bill & closing the account , They continue to send me bills
Its become a cyclic issue of closure & Reopening of the account
It looks like this will continue till end of the world ,
Even though I am not in India since April 14 th , And my SIM is not in use.
See below summary of our Interactions:

Date 4th Sep 2013
Service Request Number: 1397598198 refer Amit Pal On behalf of Appellate Authority
Message :"We wish to We confirm the amount of Rs.519 .00 including service tax towards bill amount has been adjusted against your amount due.
We thank you for your feedback for Vodafone Customer Service and sincerely regret any inconvenience caused to you. We assure you that we have cascaded your feedback to the appropriate team for internal action."

Date: 4th Sep 2013
Service Request Number: 702785785 refer Amit Pal On behalf of Appellate Authority
Message :"We also wish to inform you that we have reversed the all amount due against your number, so there is no outstanding on your num We confirm you that henceforth you will not receive any bill for the above mentioned Vodafone mobile number."

Date: 8th July 2013
Service Request Number : 605746179 refer Manisha Sharma On behalf of Appellate Authority
Message : "We assure you that the above number is deactivated and there is no amout due towards the same."

Date: July 3, 2013
Service Request Number: 1366589270 refer Balvinder Kaur On behalf of Appellate Authority
Message : "We confirm the amount of Rs.216.96 including service tax has been adjusted against your amount due and currently above Vodafone number reflects zero amount due."

Now @vodafone has rasied another bill for Oct for closed account
Thanks

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