Complaint Details

Status	:	Closed
Complaint No	:	0007001/2013
Category	:	Travel
Date	:	27-10-2013
Subject Line	:	CANCELLATION OF BUS TICKET
Complainant	:	RAJESH BHANDARY
Address	:	NO.18, 9TH CROSS, BALAJI NAGAR, ITTUMADU, BSK 3RD STAGE, NR. OM SHAKTI TEMPLE, BANGALORE,-560085
Complainee	:	OSCAR TRAVELS, E6 SREEJI MAJESTIC, COMPLEX OMNI BUSSTAND
Address	:	E6 SREEJI MAJESTIC, COMPLEX OMNI BUSSTAND

Complaint Details
CANCELLATION OF BUS TICKET HAS BEEN DONE BY THE TRAVEL AGENCY FROM BOOKING DATE TO AFTER 5 DAYS. I HAVE BOOKED MY TICKET ON 22/10/2013 & IT WAS CANCELLED ON 27/10/2013 & MY DATE OF JOURNEY IS 31/10/2013. THIS IS THE PEAK TIME AS IT IS DIWALI.THE PRICE OF BOOKING PRESENT TICKET IS ALMOST 3 TIMES OF THE PRESENT BOOKING OF MY TICKET I.E A/C SLEEPER.EVEN IT IS VERY DIFFICULT TO GET THE TICKET, SO I TOLD FOR ALTERNATE BUS TICKET IN THEIR TRAVELS OR THE TRAVELS WHICH THEY CAN ARRANGE. BUT THE SAME WHEN I INFORMED TO TRAVEL AGENCY HE WAS NOT READY TO LISTEN & TOLD THAT I WILL GIVE THE REFUND WHICH A CUSTOMER CAN'T ACCEPT. SO THE TRAVEL AGENCY SHOULD BE PENALISED FOR THEIR DEEDS WITH A COMPENSATION TO THE CUSTOMER. SO THAT THEY SHOULD NOT GIVE TROUBLE TO OTHER CUSTOMERS WHO ARE IN EMERGENCY.

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