Complaint Details

Status	:	Closed
Complaint No	:	0007005/2013
Category	:	Service Provider
Date	:	28-10-2013
Subject Line	:	postpaid billing without regular norms
Complainant	:	deshdeepak
Address	:	A-70, new ashok nagar
Complainee	:	vodafone
Address	:

Complaint Details
I have been a customer with Vodafone postpaid user since dec 2012 account number is 5.70155.00.00.100431-20130928. and mobile number is 9582484422.

1. My credit limit is just 2500 INR. However, This month Vodafone has generated bill of amount 19892 INR. Here, big question comes why Vodafone hadn’t stopped my services when my credit limit was crossed. In generated bill, calling recharges are normal as previous bills. But, recharges for data usage is 19400 INR approx.

2. As per generated bill, I have used 6.3 GB of 2G data from 28-Aug to 27-sept. But, I completely disagree with this much data usage.
when I have already taken 190 RS 2G-internet plan for 3GB. Also, I haven’t got any intimation for data plan was over. The changes are
also not applicable.

The payment of bill is completely beyond my limits. I can’t pay this kind of hefty amount for mobile usage.
Please let me know if anyone can help me here.

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