Complaint Details

Status	:	Closed
Complaint No	:	0007007/2013
Category	:	Telecom
Date	:	28-10-2013
Subject Line	:	EXCESS BILL OF FAKE CONTEST
Complainant	:	SANJAY KUMAR
Address	:	257 SECTOR-16 FARIDABAD HARYANA INDIA
Complainee	:	VODAFONE
Address	:

Complaint Details
Dear Manish Jain,

I am forwarding mails which I have written to Vodafone nodal Officer and the
reply I have got from them. I am not at all satisfied with the reply.

It is a unilateral reply where Vodafone has not considered the viewpoint of
the customer.the customer happens to be a senior legal professional.

THE CONTEST IN QUESTION WAS A FAKE CONTEST AND JUST A MEANS OF EARNING MONEY
FROM CUSTOMERS.IT IS UNIMAGINABLE THAT A REPUTED COMPANY LIKE VODAFONE RESORTING TO SUCH LOW
MEANS.

PLEASE GO THROUGH THE MAILS AND CHECK THE PHONE RECORDS.I WANT THE SMS
CHARGES TO SPECIAL NUMBER 559551 REVERSED AT THE EARLIEST AS A GESTURE OF GOODWILL.

Dr.SANJAY KUMAR
ADVOCATE

MOBILE- 9891144257


From: SANJAY KUMAR [mailto:talent257@rediffmail.com]
Sent: Saturday, October 26, 2013 9:42 AM
To: Vodafonecare Mum (MUM), Vodafone India
Cc: Nodal Mum (MUM-NE), Vodafone India
Subject: Re: Re: URGENT COMPLAINT sent on 21-10-2013 9891144257




TO
THE CUSTOMER CARE,
VODAFONE INDIA.

RESPECTED SIR,
THIS IS TO BRING TO YOUR KIND NOTICE THAT MY MOBILE NUMBER IS 9891144257.
I AM AN ADVOCATE AND LEGAL CONSULTANT BY PROFESSION.

THERE IS A CONTEST BY VODAFONE WHERE QUESTIONS ARE SENT BY SMS AND YOU HAVE TO
SEND YOUR ANSWER BY SMS.EACH SMS COSTS Rs.3/- SEND TO A SPECIAL NUMBER 559551.

INITIALLY I ANSWERED A FEW QUESTIONS.THEN I STARTED GETTING SMS THAT YOU ARE ON
THE TOP AND HAVE CLEARED 99% AND WOULD BE ENTITLED TO PRIZE(S).AFTER THAT I CONTINUED AND
AMASSED A LOT OF POINTS.EVERTIME MESSAGE COMES THAT YOU ARE AT THE TOP AND IN THE ELITE
CLASS.AFTER AMASSING SO MANY POINTS STILL NO PRIZES NOT EVEN A SMALL PRIZE.

I CROSSED 99% LONG TIME BACK.AFTER PLAYING SO LONG THAT REMAINING 1% COULD NOT
BE COVERED.

EVEN THE ANSWERS TO QUESTIONS PUT AT TIMES BY YOU ARE WRONG.YOU GIVE RIGHT
ANSWERS AND YOU ARE INFORMED THAT YOU HAVE ANSWERED WRONGLY.

THIS CONTEST IS ALL FAKE AND A MEANS OF EARNING MONEY FROM CUSTOMERS.

IT IS REALLY SURPRISING THAT A COMPANY LIKE VODAFONE COULD RESORT TO SUCH LOW
MEASURE TO EARN MONEY.

I WANT ALL CHARGES TO THIS NUMBER REVERED IN MY BILL DATED 24-10-13 AND
SUBSEQUENT BILLS.

THIS IS WRONG OTHERWISE I WILL BE CONSTRAINED TO GO TO TRAI AND CONSUMER
COURT.SUCH CONTESTS WHERE YOU MAKE FALSE PROMISES AND LURE HAPLESS CUSTOMERS TO PLAY AND
FLEECE THEM OF THEIR MONEY.

I HAVE ALSO LODGED A COMPLAINT AT 111. I SPOKE TO SUDARSHAN SINGH ON 18-10-2013
AT 09:44:36 A.M.HE ASSURED ME IT WILL BE TAKEN CARE.I ALSO TRIED CONTACTING CUSTOMER CARE ON
19-10-2013 AND SPOKE TO DHIR AND MEGHA. THEY LISTENED TO MY COMPLAINT AND TOLD ME TO HOLD
WHILE THEY TRANSFER THE LINE TO SOME OTHER CONCERNED PERSON.LATER NOBODY CAME AND REPLIED

AN URGENT REPLY WOULD BE APPRECIATED.

YOURS FAIYHFULLY,

Dr.SANJAY KUMAR
ADVOCATE

MOBILE- 9891144257


On Sat, 26 Oct 2013 09:40:34 +0530 wrote
>
>
URGENT COMPLAINT sent on 21-10-2013. URGENT ACTION ANTICIPATED.
>

>
TO
>
THE CUSTOMER CARE,
>
VODAFONE INDIA.
>

>
RESPECTED SIR,
>
THIS IS TO BRING TO YOUR KIND NOTICE THAT MY MOBILE NUMBER IS 9891144257.
>
I AM AN ADVOCATE AND LEGAL CONSULTANT BY PROFESSION.
>

>
THERE IS A CONTEST BY VODAFONE WHERE QUESTIONS ARE SENT BY SMS AND YOU HAVE TO
>
SEND YOUR ANSWER BY SMS.EACH SMS COSTS Rs.3/- SEND TO A SPECIAL NUMBER 559551.
>

>
INITIALLY I ANSWERED A FEW QUESTIONS.THEN I STARTED GETTING SMS THAT YOU ARE ON
>
THE TOP AND HAVE CLEARED 99% AND WOULD BE ENTITLED TO PRIZE(S).AFTER THAT I CONTINUED AND
>
AMASSED A LOT OF POINTS.EVERTIME MESSAGE COMES THAT YOU ARE AT THE TOP AND IN THE ELITE
>
CLASS.AFTER AMASSING SO MANY POINTS STILL NO PRIZES NOT EVEN A SMALL PRIZE.
>

>
I CROSSED 99% LONG TIME BACK.AFTER PLAYING SO LONG THAT REMAINING 1% COULD NOT
>
BE COVERED.
>

>
EVEN THE ANSWERS TO QUESTIONS PUT AT TIMES BY YOU ARE WRONG.YOU GIVE RIGHT
>
ANSWERS AND YOU ARE INFORMED THAT YOU HAVE ANSWERED WRONGLY.
>

>
THIS CONTEST IS ALL FAKE AND A MEANS OF EARNING MONEY FROM CUSTOMERS.
>

>
IT IS REALLY SURPRISING THAT A COMPANY LIKE VODAFONE COULD RESORT TO SUCH LOW
>
MEASURE TO EARN MONEY.
>

>
I WANT ALL CHARGES TO THIS NUMBER REVERED IN MY BILL DATED 24-10-13 AND
>
SUBSEQUENT BILLS.
>

>
THIS IS WRONG OTHERWISE I WILL BE CONSTRAINED TO GO TO TRAI AND CONSUMER
>
COURT.SUCH CONTESTS WHERE YOU MAKE FALSE PROMISES AND LURE HAPLESS CUSTOMERS TO PLAY AND
>
FLEECE THEM OF THEIR MONEY.
>

>
I HAVE ALSO LODGED A COMPLAINT AT 111. I SPOKE TO SUDARSHAN SINGH ON 18-10-2013
>
AT 09:44:36 A.M.HE ASSURED ME IT WILL BE TAKEN CARE.I ALSO TRIED CONTACTING CUSTOMER CARE ON
>
19-10-2013 AND SPOKE TO DHIR AND MEGHA. THEY LISTENED TO MY COMPLAINT AND TOLD ME TO HOLD
>
WHILE THEY TRANSFER THE LINE TO SOME OTHER CONCERNED PERSON.LATER NOBODY CAME AND REPLIED
>

>
AN URGENT REPLY WOULD BE APPRECIATED.
>

>
YOURS FAIYHFULLY,
>

>
Dr.SANJAY KUMAR
>
ADVOCATE
>

>
MOBILE- 9891144257
>

>

>
On Mon, 21 Oct 2013 12:20:54 +0530 wrote
>
>TO
>
>
>
THE CUSTOMER CARE,
>
>
>
VODAFONE INDIA.
>
>
>

>
>
>
RESPECTED SIR,
>
>
>
THIS IS TO BRING TO YOUR KIND NOTICE THAT MY MOBILE NUMBER IS 9891144257.
>
>
>
I AM AN ADVOCATE AND LEGAL CONSULTANT BY PROFESSION.
>
>
>

>
>
>
THERE IS A CONTEST BY VODAFONE WHERE QUESTIONS ARE SENT BY SMS AND YOU HAVE TO
>
>
>
SEND YOUR ANSWER BY SMS.EACH SMS COSTS Rs.3/- SEND TO A SPECIAL NUMBER 559551.
>
>
>

>
>
>
INITIALLY I ANSWERED A FEW QUESTIONS.THEN I STARTED GETTING SMS THAT YOU ARE ON
>
>
>
THE TOP AND HAVE CLEARED 99% AND WOULD BE ENTITLED TO PRIZE(S).AFTER THAT I CONTINUED AND
>
>
>
AMASSED A LOT OF POINTS.EVERTIME MESSAGE COMES THAT YOU ARE AT THE TOP AND IN THE ELITE
>
>
>
CLASS.AFTER AMASSING SO MANY POINTS STILL NO PRIZES NOT EVEN A SMALL PRIZE.
>
>
>

>
>
>
I CROSSED 99% LONG TIME BACK.AFTER PLAYING SO LONG THAT REMAINING 1% COULD NOT
>
>
>
BE COVERED.
>
>
>

>
>
>
EVEN THE ANSWERS TO QUESTIONS PUT AT TIMES BY YOU ARE WRONG.YOU GIVE RIGHT
>
>
>
ANSWERS AND YOU ARE INFORMED THAT YOU HAVE ANSWERED WRONGLY.
>
>
>

>
>
>
THIS CONTEST IS ALL FAKE AND A MEANS OF EARNING MONEY FROM CUSTOMERS.
>
>
>

>
>
>
IT IS REALLY SURPRISING THAT A COMPANY LIKE VODAFONE COULD RESORT TO SUCH LOW
>
>
>
MEASURE TO EARN MONEY.
>
>
>

>
>
>
I WANT ALL CHARGES TO THIS NUMBER REVERED IN MY BILL DATED 24-10-13 AND
>
>
>
SUBSEQUENT BILLS.
>
>
>

>
>
>
THIS IS WRONG OTHERWISE I WILL BE CONSTRAINED TO GO TO TRAI AND CONSUMER
>
>
>
COURT.SUCH CONTESTS WHERE YOU MAKE FALSE PROMISES AND LURE HAPLESS CUSTOMERS TO PLAY AND
>
>
>
FLEECE THEM OF THEIR MONEY.
>
>
>

>
>
>
I HAVE ALSO LODGED A COMPLAINT AT 111. I SPOKE TO SUDARSHAN SINGH ON 18-10-2013
>
>
>
AT 09:44:36 A.M.HE ASSURED ME IT WILL BE TAKEN CARE.I ALSO TRIED CONTACTING CUSTOMER CARE ON
>
>
>
19-10-2013 AND SPOKE TO DHIR AND MEGHA. THEY LISTENED TO MY COMPLAINT AND TOLD ME TO HOLD
>
>
>
WHILE THEY TRANSFER THE LINE TO SOME OTHER CONCERNED PERSON.LATER NOBODY CAME AND REPLIED
>
>
>

>
>
>
AN URGENT REPLY WOULD BE APPRECIATED.
>
>
>

>
>
>
YOURS FAIYHFULLY,
>
>
>

>
>
>
Dr.SANJAY KUMAR
>
>
>
ADVOCATE
>
>
>

>
>
>
MOBILE- 9891144257

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