Complaint Details

Status	:	Closed
Complaint No	:	0007034/2013
Category	:	Service Provider
Date	:	29-10-2013
Subject Line	:	First Flight Poor Service, Consignment Lost C/No. BD2908881
Complainant	:	Abhinav Rawal
Address	:	Dwarka, Sector 11
Complainee	:	First Flight Courier Services
Address	:

Complaint Details
C/No. BD2908881. Shipment designated for Allahabad from Delhi. Shipment date 27-Aug-2013. It never reached. Repeated followups didn't yield anything. Customer care does not care and lack basic training on how to deal with customer. They deny accepting that consignment is lost and decline request for refund. First Flight closed the matter by putting consignment "delivered" on its portal (backdated to 2-Sep-2013) which is far away from reality.

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