Complaint Details

Status	:	Closed
Complaint No	:	0007039/2013
Category	:	Others
Date	:	29-10-2013
Subject Line	:	NO refund is done and return goods are not picked up
Complainant	:	SARANYADEVI S
Address	:	106K/19N/3, CHINNAMANI NAGAR
Complainee	:	SHOPCLUES.COM
Address	:	Clues Network (P) Limited Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011-28063316

Complaint Details
Order no. 6871859 Ordered date: 19-Sep-0213 Order no. 6871859 has been placed on 19-Sep. Goods has been received in damaged condition which is taken photo and shopclues agreed to take return of the goods. Once i sent the return pick up address they advised that courier pick is not available in my area and alternate address is required. after a long time i struggled a lot and finally got alternate address in nearby city and sent mail on 23-Oct where shopclues confirmed that they do arrange for pickup within 2 days on 24-Oct. there was no reply for three days and i gave call to customer support team on 28-Oct and now they are advising that the alternate area is also not under service. Really its frustrating... i have sent the goods to the area after getting confirmation from their end. now they are advising me to send the return goods from my end. I have asked them that i will courier the return goods in collect mode, but they are not accepting that also. I have clearly explained that i dont want to spend single penny for that worthless product, why the largest online shopper can't make the alternative arrangement with other courier service team. Either they can make alternate arrangement or i will send it in collect mode where they can make the payment from their end and collect the goods. They are not agreeing the same where they stand in the same point to spend amount for worthless product from my end. please help getting refund for this product.
again and again they do advise that i need to courier the product paying money from my end. i dont trust that i will get refund of my courier cost if i spent.
Rgds, saranya

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