Complaint Details

Status	:	Closed
Complaint No	:	0007065/2013
Category	:	Banking
Date	:	31-10-2013
Subject Line	:	Repayment of loans against credit cards.
Complainant	:	SAKTIMOY CHAKRAVORTI
Address	:	111ARAJA S.C.MULLICK ROAD,KOLKATA-700047.
Complainee	:	STANDARD CHARTERED BANK
Address	:

Complaint Details
I am making the repayments of the loans mentioned below regularly on time.
Even making all the payments on schedule time the mention of overdue amounts in each statement & even mention of penalty is beyond my understanding.
Moreover, in the statement for the month of Sept, 2013 the overdue amount was shown against the card nos. (1)5546-2329-0693-4814, (2) 9356-5008-0329-9551, (3) 9356-5008-0959-7420 as Rs.2045.10, 14471.23 & 3008.01 respectively.

1. I have paid all the EMIs of the loan on time against the credit card no.9356-5008-0959-7420.( Loan amt:-Rs.11,000/- , Loan sanction date:05/10/2012,EMI:Rs.1050/-,No. of EMIs-12,EMIs paid from 19/10/2012 -18/06/2013). This is to mention that only in the month of Dec'2012 the due payment was made on 21st instead of 20th as there was a Bank strike on 20th. Now, as they are showing overdue amount in each statement I compelled to pay Rs.2000/- each in the months of July & August & Rs.3009/- in the month of Sept. So, total payment made to the Bank is Rs.16,459/- whereas the repayable amount is Rs.12,600/- but I have not received any statement regarding closure of the loan or refund of the excess money deposited.
2.The processing fee of the above mentioned loan against card no.5546-2329-0693-4814(SCB Titanium Card-Primary) had been deposited on 19th october'2012 amounting to Rs.190/- as per the Bank’s advise over phone though the actual fee was Rs.165/-.
Even then the bank has compelled me to make payment of Rs.745/- & Rs.2048/- in the month July’2013 & Sept’2013 respectively.

3. I have paid all the EMIs of the loan on time against credit card no.9356-5008-0329-9551(Loan sanctioned amount:-Rs.54,000/-, Sanction date:31/10/2011,EMI:Rs.2032/-,No. of EMIs-36, EMIs paid from Nov’2011-18/06/2013 as per the statement received). This is to mention that only in the month of Dec'2012 the due payment was made on 21st instead of 20th as there was a Bank strike on 20th.The first two EMIs & Rs.280/-were paid against the A/c No.5546-2329-0097-1424 as initially the A/c started in this number & converted to the no. ending 9551 from Jan’2012 onwards. As they are showing overdue amount in each statement I compelled to pay Rs.3000/- each in the months of July & August,Rs.2000/ in the month of Sept & Rs.4000/- in the month of Oct,2013.Thus as per the calculation total payment made for this A/c is Rs.55,596/-& the amount due to the bank is Rs.17,556/-. but over phone the Bank is claiming that altogether (due amount + penalty?) an amount of Rs.37,400/- is pending for this A/c.
Please help me in this regard.

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