Complaint Details

Status	:	Un-Resolved
Complaint No	:	0000524/2011
Category	:	Telecom
Date	:	14-04-2011
Subject Line	:	Broadband not working, no response for 5 days.
Complainant	:	Thilakar.M
Address	:	A5, SIPCOT, Industrial growth center,
Complainee	:	AIRTEL
Address	:

Complaint Details
Dear Sirs

Landline no.: 044-42151224
Connection holder: CY Kim
Address: H-101. The Atrium, Thiruvanmaiyur, Chennai-42.

I am Thilakar speaking instead of Mr.Kim.

I am a very badly frustrated, ignored customer of Airtel. My broadband connection is not working from last Sunday morning.

First Complaint no.: 45074396 - Dated:- 10.04.2011
Second Complaint no.: 45227984 – Dated:- 14.04.2011

Is this the way you treat your customer.

I spoke to two of your call center(044-42111213) officials. Mr.Kapil & Mr.Sandeep.

Mr. Kapil gave me service engineer mobile number-8754561582. I am keep on calling him, no answer. 5 minutes later he switched off his mobile.

I cannot understand your customer service.

Either you must have a good performance on your products or you must have a good customer service. Airtel dosen’t have both.

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