| Status | : | Closed
|
| Complaint No |
: | 0007260/2013 |
| Category | : | Banking |
| Date | : | 20-11-2013 |
| Subject Line | : | ALLAHABAD BANK, LUDHIANA - CASH NOT CAME OUT FROM ATM MACHINE BUT AMOUNT WAS DEBITED FROM ACCOUNT. |
| Complainant | : | kalyan singh |
| Address | : | H NO 212 ST 4 JAMALPUR LUDHIANA |
| Complainee | : | ALLAHABAD BANK, |
| Address | : | H NO 212 ST 4 JAMALPUR LUDHIANA |
Complaint Details Replies
Fw: Fw:
Zo.ludhiana@allahabadbank.in Nov 14 at 10:40 AM
To
atmcrc@pnb.co.in br.jamalpur@allahabadbank.in kalyansingh58@yahoo.com
Dear Sir,
Kindly provide the CCTV recordings/transaction details to customer/bank as per mail below from customer.
Regards
Zonal Office Ludhiana,
Allahabad Bank,2nd Floor, Suryakiran, Phase II,
92, The Mall, Rakhbagh Road,Ludhiana - 141001
Ph - 0161-2440035, 2440039 , Fax - 0161-2440038
DGM Chamber - 0161-2440037
----- Forwarded by zo ludhiana/ALLAHABADBANK on 14-11-2013 10:37 AM -----
zo ludhiana/ALLAHABADBANK
06-11-2013 04:13 PM
To
fpo@pnb.co.in, BO2024@pnb.co.in
cc
"br.jamalpur_ludhiana@allahabadbank.in"
Subject
Re: Fw:Link
Dear Sir,
Kindly provide the CCTV recordings/transaction details to customer/bank as per mail below from customer.
Regards
Zonal Office Ludhiana,
Allahabad Bank,2nd Floor, Suryakiran, Phase II,
92, The Mall, Rakhbagh Road,Ludhiana - 141001
Ph - 0161-2440035, 2440039 , Fax - 0161-2440038
DGM Chamber - 0161-2440037
Kalyan Singh
06-11-13 02:18 PM
Please respond to
Kalyan Singh
To
"br.jamalpur_ludhiana@allahabadbank.in"
cc
"zo.ludhiana@allahabadbank.in"
Subject
Fw:
REMINDER....
On Tuesday, 5 November 2013 1:06 PM, Kalyan Singh
On Tuesday, 5 November 2013 1:04 PM, Kalyan Singh
To,
The Branch Manager
Allahabad Bank
Jamalpur Branch, Ludhiana.
Dear Sir,
I would like to inform you that I am having a saving bank account in your branch by the name of Kalyan Singh from last 2 – 3 years.
On date.24.09.2013 my father Mr.Kali Prasad went to an Punjab National Bank ATM in Keshavpur, Paharwa in Gonda, U.P. and withdrawn an amount of Rs.5000/- which was a successful transaction but immediately after that he tried to withdraw Rs.10000/- but that amount of money didn’t came out of the machine.
Same time I came to your branch & complained about this to Mr.Sumit Mittal for what has happened he launched the complaint in system and gave me a ticket No.601177 & even told me that the amount will be automatically credited in my account by 27.09.2013 but it was not done till 08.10.2013 & I continuously visited bank for the same every day, again on 08.10.2013 he re-launched the complaint in system and I got another ticket no.604769 & than I was told to wait till 22.10.2013 with a assurance that money will be credited by the time.
After all this process I got an letter from Mr.Sumit Mittal on 24.09.2013 pertaining to my complaint that as per the JP Log my transaction No.524 dated : 24.09.2013 was successful & excess cash was not found in the machine.
Hence I do not understand where the cash has gone as there is no excess cash in the machine & even I have also not received the amount , I request you to kindly arrange the transaction details of the ATM done after my transaction along with video recording done by the CC TV camera of the ATM Room which is the only option left for us to clarify where my money is.
Awaiting your’s earliest reply along with the video recording & transaction script so we could proceed up with legal course.
Thanking You in anticipation.
Your’s Truly
Kalyan Singh
+91 9988887749
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