Complaint Details

Status	:	Closed
Complaint No	:	0007264/2013
Category	:	Travel
Date	:	21-11-2013
Subject Line	:	Harassment by Jet Airways to Senior Citizens
Complainant	:	Lt Gen SC Verma
Address	:	Gurgaon
Complainee	:	Jet Airways
Address	:

Complaint Details
E-Ticket Number
Krishna Verma
Adult
KFLFPB
705 4145572791
Satish Chandra Verma
Adult
KFLFPB
705 4145572790

Sub – Harassment to Senior Citizens by Jet Airways (E tickets 705414557290/91) & PNR KFLFPB

Dear Sir,

We want to point out the hardship faced at our end yesterday morning at Lucknow Airport.
We are Senior Citizens and 77 & 73 yr. old couple & when we reached the Lucknow Airport yesterday ie Nov 9th,2013 morning to catch our Jet lite flight booked through your Portal several weeks back on Aug 12 from Gurgaon via makemytrip portal (Booking ID -NF2201927910335), we were told by Jet lite staff that the Flight has been cancelled.
Our repeated questioning to them that "WHY DID NOT WE WERE INFORMED EVEN ONCE EARLIER BY THE AIRLINES OR YOUR PORTAL" was not answered at all. We told them that we have an evening flight from Delhi to Indore the same day and it is very important for us not to miss it
We had to eventually buy another ticket of Spice at a much higher price so that we do not miss our evening 5 pm flight from Delhi to Indore via Indigo the same evening on 9th Nov, 13.
THIS INCIDENT HAS CAUSED US TREMENDOUS HARDSHIP, FINANCIAL LOSS, PAIN & MENTAL AGONY AT SUCH AN OLD AGE.
BEFORE WE TAKE THIS MATTER FURTHER WE WANT YOUR EXPLANATION FOR THIS IMMEDIATELY. ALL FLIGHT DETAILS ARE MENTIONED BELOW & WE EXPECT AN HONEST ANSWER

Regards

Lt. Gen Satish Chandra Verma (Retd,), PVSM
9811773101
Dtd 10th Nov 2013

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