Complaint Details

Status	:	Closed
Complaint No	:	0059983/2016
Category	:	Banking
Date	:	26-01-2016
Subject Line	:	card did not gave back my excess money on card.
Complainant	:	Amit KHURANA
Address	:	hno 16, sec 23, gurgaon
Complainee	:	Standard chartered credit card
Address	:	chennai

Complaint Details
ON 31ST DECEMBER 2015 I HAD SPOKEN TO A CUSTOMER EXECUTIVE FROM STANDARD CHARTERED BANK CARD: REQUEST NO PROVIDED BY STANDARD CHARTERED CARD: 201512171906 WHERE I WAS TOLD EXCESS AMOUNT OF 3978.28 ON MY 4 BLOCKED CARDS, AND DETAILED EXESS AS BELOW:
Excess Amount Rs 994.57 on card no: 4541982337171398,
Excess amount Rs 569/- on card no 4541982337171398
Excess amount 1420.14/- on card no 4541982337132102
Excess amount of 994.57- on card no 4541982337160474


I again spoke to standard chartered card helpline: Complaint no: 20151205237650 (given BY Standard Chartered Bank): 5TH DECEMBER, with below excess amounts on my cards blocked with standard chartered BANK.

I WILL LIKE TO REPORT THE CASE OF LACK OF VIGILANCE AND POOR FRAUD PREVENTION BY STANDARD CHARERED WHERE FOR 3 MONTHS I AHD TO IDENTIFY AND FIGHT WITH MERCHANT, A ND STANDARD CAHRTERED BANK DID NOT PROVIDE ANY HELP TO ME.

I PLEAD FOR HELP FROM BANKING OMBUDSMAN AND WOULD RECOMMEND FRIENDS AND READESR TO ALWAYS STAY AWAY FROM STANDARD CAHRETERD CREDIT CARD
- WHICH DOS WRONG CALCULATIONS AND CUSTOEMR CARE TELLS YOU DIFFERENT DATA AND STORIES
- BECAUSE MY ACRDS WER BLOCKED IN EARLY DECEMBER AND PE 31ST DECEMBER UPDATE I HAD ACCESS OF 3978/-, SO WHAT BLUFF STANDARD CHARETERD DID TO NOT GIVE ME EXCESS FOR THE CARDS.
- ATER I W AS TOLD BY CUSTEMER CARE THAT I AM SEND ONE DRAFT BUT TILL DATE I HAVE NOT ECEIVED ANY DRAFT FROM STANDARD CHARETERD BANK.
- IS HIGHLY INSECURE CREDIT CARD
- HARASSES CUSTOMERS AND VERY HOSTILE
WITH SO MANY CREDIT ACRD OPTIONS ONLY FOOLS WILL OPT FOR STANDARD CHARTERED CREDIT CARD AND SO I APPLIED TO CLOSE MY CARDS AND MY RELATIONSHIP WITH STANDARD CHARETERD BANK, BUT IT HAS BEEN 2 MONTHS AND I HAVE NOT RECEIVED ANY CLOSURE LETTER FROM THE BANK.


13TH JANUARY: I RECEIVED A CALL BACK FROM STANDARD CHARTERED BANK EXECUTIVE, I ASKED HER TO SEND ME CLOSURE LETTER AND 4 DRAFTS FOR EXCESS IN THE CARD;
SHE TOLD ME THAT MY ACCOUNTS IS SETTELD WITHOUT PAYING ME; STANDARD CHARTERED EXECUTIVE STARTED COOKING SOME STORIES TO AVOID PAYING THE EXCESS AMOUNTS, AND FINALLY I TOLD THAT GIVE ME MY ACCOUNT CLOSURE LETTER (HARD COPY), THOUGH I ALREADY HAVE CLOSURE EMAILS FROM STANDARD CAHRTED CARD SERVICES;

I AM WRITING THIS TO GET CLOSURE LETTER FOR MY RELATIONSHIP AND MY 4 CARDS... THOUGH I HAVE RECEIVED EMAIL FROM STANDARD CHARETRDE BANK BUT I WANT A PRINTED CLOSURE LETTER.

I am complaining this matter to banking ombudsman if standard chartered does not issue me account closure letter as soon as possible.

I request banking ombudsman to help on my case of standard chartered bank fraud.

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