Complaint Details

Status	:	Closed
Complaint No	:	0059988/2016
Category	:	Education Services
Date	:	27-01-2016
Subject Line	:	REFUND OF FEES
Complainant	:	C NATARAJAN
Address	:	#17 BHEL ENCLAVE, CENTRE POINT,AKBAR ROAD
Complainee	:	AMITY UNIVERSITY
Address	:	MUMBAI PUNE EXPRESSWAY, PANVEL

Complaint Details
I had applied online for my son for the Bachelor of Interior Design Course in Amity University, Mumbai on 13th April 2015 and paid the necessary application fees. The entrance test was to be held at the end of April, but till end of June this was not held. I kept following up with their admission in-charge Mr Vishal Acharya for the date of the test. Each time his response was they are waiting for approval from the Council of Architecture for conducting this degree course. I have got all the email correspondences in this regard.

There was no concrete response as to the date of test and whether Amity got the approval for the course. Moreover, admissions at other institutes/colleges were closing and I wrote an email on 30th May that I wished to cancel the application and to refund my application fees. After sending emails and making numerous phone calls, Mr Vishal / Mr Kalpak / Mr Sudhir replied that my request was forwarded to their ‘Concern Authorities’ and they will process the refund by end of September 2015.

Till today I have not received my fees back, though I have been calling Amity for a quick redressal of my issue. Without necessary approvals in place, how does an institute like Amity advertise/call for applications and put the future of students at stake. Even after 4 months they have not refunded the application fees. Last month, after continuous follow up they asked for address/bank details and confirmed that they would mail a cheque which has yet to come. The phone numbers of their officer and offices are switched off (9930841748 / 02143205037 / 02143205038). If I manage to get them on line, they only promise to get back but never bother to reply

Thanks & Regards,

Natarajan

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