Complaint Details

Status	:	Closed
Complaint No	:	0060514/2016
Category	:	Others
Date	:	25-02-2016
Subject Line	:	Payment never Converted To EMI
Complainant	:	Bhavana Sharma
Address	:	A - 558, Sector 19
Complainee	:	Samsung India / Savex Computers
Address	:	Plot # 14, Grd. to 3rd Floor, Yudhisthir Rd, near Deer Park, C-Scheme

Complaint Details
Hi,

I purchased a Samsung Galaxy Note 3 Neo on 9/21/2014 from Samsung estore at an option of 12 months EMI. To which the confirmation I received is mentioned below:


Your Order ID is: 1304829. We have now started processing your order. The details of your order are as follows:

Product Name Model Number Color Price Qty Discount Total Status Delivery Time Payment Mode
Galaxy Note 3 Neo
SM-N7500 White Rs.24378 1 Rs.0 Rs.24378 Paid 5 - 7 Working Days OP(12 Month EMI)

However, starting from that date till today an amount of more than 20, 000 Rs. I've already paid and the cost of phone is left to be paid - around 24k and all because Samsung never converted the amount to EMI and left me paying the interest every month and not a single time the actual Principal for the commodity.

The question I have here is please explain what exactly happened ? According to simple mathematics I suppose after 12 months I should have been free of all the EMI's. While today, after one and a half year is the situation that I'm stil payable to bank credit, I have almost lost my whole reputation with my bank fighting with them from past 1 year and most of it I have a shitty phone being costed me double its actual amount.

Even after trying to reach out to Samsung multiple times no resolution has been established.

I really need help. This thing has actually costed me financially (way too much) and mentally.

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